Common use of Support Service Clause in Contracts

Support Service. Upon Customer's request, Company will provide Customer with support during the Support Hours. Such support may be provided via telephone, facsimile, electronic mail or post and may consist of: 3.7.1. identification and verification of the causes of suspected errors or defects in the MaintainedReleases; 3.7.2. workarounds for such identified and verified errors or defects, where reasonably possible; 3.7.3. the completion of a fault report; and 3.7.4. the status of any fault report previously submitted by Customer that has not yet been resolved by Company pursuant to the Agreement.

Support Service. Upon Customer's request, Company will shall use reasonable endeavors to provide the Customer with support Service to meet the Service Levels in all material respects and subject to the terms of this Agreement during the Support Hours. Such support may be provided via telephone, facsimile, electronic mail or post and may consist of: 3.7.1. identification and verification of the causes of suspected errors or defects in the MaintainedReleasesMaintained Releases; 3.7.2. workarounds for such identified and verified errors or defects, where reasonably possible; 3.7.3. the completion of a fault report; and 3.7.4. the status of any fault report previously submitted by Customer that has not yet been resolved by Company pursuant to the Agreement.

Support Service. Upon Customer's request, Company will shall use reasonable endeavors to provide the Customer with support service to meet the Service Levels in all material respects and subject to the terms of this Agreement during the Support Hours. Such support may be provided via telephone, facsimile, electronic mail or post and may consist of: 3.7.1. identification and verification of the causes of suspected errors or defects in the MaintainedReleasesMaintained Releases; 3.7.2. workarounds for such identified and verified errors or defects, where reasonably possible; 3.7.3. the completion of a fault report; and 3.7.4. the status of any fault report previously submitted by Customer that has not yet been resolved by Company pursuant to the Agreement.