Support Services and Additional Services Sample Clauses

The 'Support Services and Additional Services' clause defines the scope and terms under which a provider will deliver ongoing assistance and any extra services beyond the main agreement. Typically, this clause outlines what types of support (such as technical help, maintenance, or customer service) are included, the hours of availability, response times, and the process for requesting additional services that may incur extra fees. Its core function is to set clear expectations for both parties regarding the level and limits of support, thereby preventing misunderstandings and ensuring that any supplementary needs are addressed in a structured manner.
Support Services and Additional Services. 7.1 Subject to payment of the Annual Fee the Supplier will provide the Support Services and use commercially reasonable endeavors to achieve the Support Levels throughout the Term, but shall not be liable to the Customer for any failure to achieve any Support Level. The Supplier will also provide such other Additional Services as may be requested by the Customer and agreed by Supplier from time to time, at an Additional Charge. 7.2 The Customer acknowledges and agrees that the Solution and the Associated Website will not always be available due to updates, maintenance and the inherent nature of the Internet. Suppli- er is not responsible for any interference with the Customer’s use of the Solution arising from or attributable to the Internet. 7.3 In the event that: (a) the Solution is altered by anyone other than Supplier or its authorized agent (other than due to the Customer’s acquisition of an update or new version) or, in the case of a Customer Hosted Solution, the Support Site is moved to a location which the Supplier determines in its sole discre- tion to be unacceptably remote or distant ; or (b) the Solution is substituted by the Supplier for a new software platform (in which case three (3) months prior notice will be provided of any substitution of the platform), the Supplier may at its option, (i) terminate this Agreement pursuant to clause 20.2(e); (ii) continue the licence to the Customer but terminate the Support Services in whole or part (including changing the Sup- port Services to offering remote support in the case of a change to the Support Site); or (iii) con- tinue both the licence and the Support Services without any change but subject to clause 7.4. 7.4 In the event that the Supplier elects to continue providing Support Services pursuant to clause 7.3, the Supplier will notify the Customer of any variation in the Annual Fee due to the impact of the relevant event on the Supplier’s costs.
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Support Services and Additional Services. 8.1 The provision of Support Services is included as part of the Licence Fees and shall consist of operational assistance and technical support to be rendered via an email and telephone helpdesk operated through Oneserve’s Call Centre during “Worfiing Hours” (7.30am - 5.30pm Monday to Friday excluding public holidays). Support Services will be provided in accordance with the then current version of SLA as provided by Oneserve to you and for the duration of the Term (as defined in clause 13.4. below). 8.2 Additional Services are available as agreed in writing between the parties. Oneserve shall discuss any Additional Services proposed by you and such discussion may result in Oneserve providing a quotation for such work. Such Additional Services will be provided in accordance with these Terms.
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Support Services and Additional Services. 8.1 The provision of Support Services is included as part of the Licence Fees and shall consist of operational assistance and technical support to be rendered via an email and telephone helpdesk operated through Oneserve’s Call Centre during “Working Hours” (7.30am - 5.30pm Monday to Friday excluding public holidays). Support Services will be provided in Oneserve Limited Terms and Conditions Page 7 of 21 accordance with the then current version of SLA as provided by Oneserve to you and for the duration of the Term (as defined in clause 13.4. below).
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Support Services and Additional Services 
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Related to Support Services and Additional Services

  • Additional Services Registry Operator shall be entitled to provide the Registry Services described in clauses (a) and (b) of the first paragraph of Section 2.1 in the Specification 6 attached hereto (“Specification 6”) and such other Registry Services set forth on Exhibit A (collectively, the “Approved Services”). If Registry Operator desires to provide any Registry Service that is not an Approved Service or is a material modification to an Approved Service (each, an “Additional Service”), Registry Operator shall submit a request for approval of such Additional Service pursuant to the Registry Services Evaluation Policy at ▇▇▇▇://▇▇▇.▇▇▇▇▇.▇▇▇/en/registries/rsep/rsep.html, as such policy may be amended from time to time in accordance with the bylaws of ICANN (as amended from time to time, the “ICANN Bylaws”) applicable to Consensus Policies (the “RSEP”). Registry Operator may offer Additional Services only with the written approval of ICANN, and, upon any such approval, such Additional Services shall be deemed Registry Services under this Agreement. In its reasonable discretion, ICANN may require an amendment to this Agreement reflecting the provision of any Additional Service which is approved pursuant to the RSEP, which amendment shall be in a form reasonably acceptable to the parties.

  • Approved Services; Additional Services Registry Operator shall be entitled to provide the Registry Services described in clauses (a) and (b) of the first paragraph of Section 2.1 in the Specification 6 attached hereto (“Specification 6”) and such other Registry Services set forth on Exhibit A (collectively, the “Approved Services”). If Registry Operator desires to provide any Registry Service that is not an Approved Service or is a material modification to an Approved Service (each, an “Additional Service”), Registry Operator shall submit a request for approval of such Additional Service pursuant to the Registry Services Evaluation Policy at ▇▇▇▇://▇▇▇.▇▇▇▇▇.▇▇▇/en/registries/rsep/rsep.html, as such policy may be amended from time to time in accordance with the bylaws of ICANN (as amended from time to time, the “ICANN Bylaws”) applicable to Consensus Policies (the “RSEP”). Registry Operator may offer Additional Services only with the written approval of ICANN, and, upon any such approval, such Additional Services shall be deemed Registry Services under this Agreement. In its reasonable discretion, ICANN may require an amendment to this Agreement reflecting the provision of any Additional Service which is approved pursuant to the RSEP, which amendment shall be in a form reasonably acceptable to the parties.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Transitional Services Upon cancellation, termination, or expiration of the Contract for any reason, the Contractor shall provide reasonable cooperation, assistance and Services, and shall assist the Department to facilitate the orderly transition of the work under the Contract to the Department and/or to an alternative contractor selected for the transition upon written notice to the Contractor at least thirty (30) business days prior to termination or cancellation, and subject to the terms and conditions set forth in the Contract.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; · OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.