Support Services and Problem Resolution Sample Clauses

The "Support Services and Problem Resolution" clause defines the obligations of a service provider to offer assistance and address issues encountered by the client during the use of a product or service. Typically, this clause outlines the types of support available, such as technical helpdesks, response times for reported problems, and escalation procedures for unresolved issues. Its core function is to ensure that clients have a clear process for obtaining help and resolving problems efficiently, thereby minimizing downtime and maintaining service quality.
Support Services and Problem Resolution. If You have paid Place Technology all applicable fees due, Place Technology will provide Support Services to Your administrator(s) during Business Hours in the English language. To receive Support Services, You must submit a case at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Basic Support Services will be based on this Exhibit A unless paid support is stated in an associated Order Form for the current subscription term. Basic support includes a total of two (2) hours of live support for the subscription term. Problem Response and Resolution Place Technology will address Service Level Incidents in accordance with the schedule below. Level 1: The Service is not available for use, including the failure of a critical feature of the Service. The Place Technology support team will respond within 4 Business Hours. The Place Technology technical team will commence efforts to address Level 1 problems within 1 hour after Your report of such problem is received by Place Technology or Place Technology's detection of such problem, whichever is earlier. Place Technology will use commercially reasonable efforts, 24 hours per day, 7 days per week, to resolve or provide You with an acceptable work-around for the applicable Level 1 problem. Place Technology will keep You updated regularly on the progress of the resolution. Level 2: A documented feature is not available but does not prevent the use of a critical feature of the Service. The Place Technology support team will respond within 8 Business Hours. The Place Technology technical team will commence efforts to address Level 2 problems within 8 Business Hours after You report such problem during Business Hours or Place Technology's detection of such problem, whichever is earlier. Place Technology will use commercially reasonable efforts, during normal Business Hours, to resolve or provide You with an acceptable solution for the Level 2 problem within 5 business days after You report such problem or Place Technology's detection of such problem, whichever is earlier. Level 3: A documented feature is impaired but does not prevent the use of a critical feature of the Service. The Place Technology support team will respond within 16 Business Hours. The Place Technology technical team will commence efforts to address Level 3 problems within 3 business days after You report such problem during Business Hours or Place Technology's detection of such problem, whichever is earlier. Place Technology will use commercially reasonable efforts, duri...
View SourceView Similar (11)
Support Services and Problem Resolution. Support Services If You have paid Conga all applicable fees due, Conga will provide Support Services to Your Administrator(s) during Business Hours in the English language. To receive Support Services, You may submit a case at ▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/Reference/Submit_Case_Form, email ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇, telephone one of the Conga offices, or use Live Chat as listed on the Conga website Support page during the specified Business Hours for that office. Support Services will be subject to the specified allowance stated in an associated quote or invoice for the current subscription term, if any. Telephone Numbers: Americas: ▇▇▇-▇▇▇-▇▇▇▇ EMEA: 44 (0) 203-608-0165 APAC: ▇▇-▇-▇▇▇▇-▇▇▇▇ Problem Response and Resolution Conga will use commercially reasonable efforts to address Service Level Incidents in accordance with the schedule below. Problem Severity Level Response Time Resolution Time Level 1: The Service is not available for use, including the failure of any documented feature that listed as a The Conga support team will respond within four (4) business hours. The Conga technical team will commence efforts to address Conga will use commercially reasonable efforts, twenty-four (24) hours per day, seven (7) days per week, to resolve or provide You with Tier 1 function in the Product Specifications. Level 1 problems within one (1) hour after Your report of such problem is received by Conga or Conga’s detection of such problem, whichever is earlier. an acceptable work-around for the applicable Level 1 problem. Conga will keep You updated regularly on the progress of the resolution.
View SourceView Similar (5)
Support Services and Problem Resolution. If You have paid Conga all applicable fees due, Conga will provide Support Services to Your Administrator(s) during Business Hours in the English language. To receive Support Services, You may submit a case at ▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/Reference/Submit_Case_Form, email ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇, telephone one of the Conga offices, or use Live Chat as listed on the Conga website Support page during the specified Business Hours for that office. Support Services will be subject to the specified allowance stated in an associated quote or invoice for the current subscription term, if any. Telephone Numbers: Americas: ▇▇▇-▇▇▇-▇▇▇▇ EMEA: 44 (0) 203-608-0165 APAC: ▇▇-▇-▇▇▇▇-▇▇▇▇ Problem Response and Resolution Conga will use commercially reasonable efforts to address Service Level Incidents in accordance with the schedule below. Problem Severity Level Response Time Resolution Time
View SourceView Similar (2)
Support Services and Problem Resolution. If you have paid Squivr all applicabile fees due, Squivr will provide Support Services to Your administrator(s) during Business Hours in the English Language. To receive support Services, You may submit a case at ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇. Support Services will be based on this Exhibit
View Source
Support Services and Problem Resolution. If you have paid Squivr all applicable fees due, Squivr will provide Support Services to Your administrator(s) during Business Hours in the English Language. To receive support Services, You may submit a case at ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇. Support Services will be based on this Exhibit A. . Squivr, is a local application to ▇▇▇▇▇▇▇▇▇▇.▇▇▇. Squivr does not have a separate Service hosted and or connected to ▇▇▇▇▇▇▇▇▇▇.▇▇▇. You acknowledge that the Service is dependent on Your implementation and configuration of the Service and the availability and performance of technology from third-party software and hardware vendors including but not limited to ▇▇▇▇▇▇▇▇▇▇.▇▇▇, Salesforce AppExchange products and custom applications, Microsoft, Google, and the providers of Internet browsers. Squivr has no control over, and is not liable for, performance issues or downtime of the Service to the extent caused by such factors. Encryption Gateways and associated third party technology that require any re-direction of Squivr-to-Salesforce connections are not eligible for Support. You may utilize such encryption solutions solely at your own risk. Standard Support is provided by Squivr for all Services and includes 2 hours per year of support in accordance with the Response Times listed below. You may purchase Premium Support for an additional fee which includes up to 25 hours per year at expedited Response Times listed below. Level 1: A documented feature is not available that prevents the use of a Tier 1 function in the Product Specifications. The Squivr support team will respond within 8 Business Hours. The Squivr technical team will commence efforts to address Level 1 problems within 8 Business Hours after You report such problem during Business Hours or Squivr detection of such problem, whichever is earlier. The Squivr support team will respond within 4 Business Hours. The Squivr technical team will commence efforts to address Level 1 problems within 4 Business Hours after You report such problem during Business Hours or Squivr detection of such problem, whichever is earlier. Squivr will use commercially reasonable efforts, during normal Business Hours, to resolve or provide You with an acceptable solution for the Level 1 problem within 5 business day after You report such problem or Squivr detection of such problem, whichever is earlier.
View Source
Support Services and Problem Resolution. If you have paid Squivr all applicabile fees due, Squivr will provide Support Services to Your administrator(s) during Business Hours in the English Language. To receive support Services, You may submit a case at ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇. Support Services will be based on this Exhibit
View Source

Related to Support Services and Problem Resolution

  • Statement of Work The Statement of Work to which Grantee is bound is incorporated into and made a part of this Grant Agreement for all purposes and included as Attachment A.

  • Uncovering and Correction of Work 12.1 The Contractor shall promptly correct Work rejected by the Owner or failing to conform to the requirements of the Contract Documents, whether observed before or after Substantial Completion and whether or not fabricated, installed or completed, and shall correct any Work found to be not in accordance with the requirements of the Contract Documents within a period of two years from the date of Substantial Completion, or by terms of an applicable special warranty required by the Contract Documents. The provisions of this Article apply to work done by Subcontractors as well as to Work done by direct employees of the Contractor. 12.2 At any time during the progress of the work, or in any case where the nature of the defects shall be such that it is not expedient to have them corrected, the Owner, at their option, shall have the right to deduct such sum, or sums, of money from the amount of the contract as they consider justified to adjust the difference in value between the defective work and that required under contract including any damage to the structure.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Required Procurement Procedures for Obtaining Goods and Services The Grantee shall provide maximum open competition when procuring goods and services related to the grant- assisted project in accordance with Section 287.057, Florida Statutes.

  • HUB Subcontracting Plan The Owner has adopted Exhibit H, Policy on Utilization of Historically Underutilized Business ("Policy"), which is incorporated herein by reference. Contractor, as a provision of the Agreement must comply with the requirements of the Policy and adhere to the HUB Subcontracting Plan submitted with Contractor's Proposal and attached as Exhibit I. No changes to the HUB Subcontracting Plan can be made by the Contractor without the prior written approval of the Owner in accordance with the Policy.