Support Window Clause Samples

The Support Window clause defines the specific time periods during which support services will be available to the customer. Typically, this clause outlines the days of the week and hours of the day when technical assistance, troubleshooting, or customer service can be accessed, such as Monday through Friday from 9 AM to 5 PM. By clearly establishing when support is provided, this clause manages customer expectations and helps prevent disputes over service availability outside the agreed-upon times.
Support Window. The default support windows defined in the MSA (Chapter 5.1.1 Service, support and maintenance window) is applicable for this SLA. Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 24:00 Legend Timeslots for which the eHealth Call Center is available for the End-Users with a second line support for Infrastructure (HW, OS, Middleware and DB). Timeslots for which the eHealth Call Center is available for the End-Users with a second line support, including Application Support. Timeslots for which the eHealth Call Center is unavailable for the End-Users. The End-User will have the possibility to record a voice message that will be treated on the next Workday. Email is available 24/24 7/7 to send question.
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Support Window. The support window for the applications’ production support would be from 9.00 AM to 06.00 PM per day, 5 days a week. P1 – Critical Major impact on the operations leading to production hold up Application crashes and crashes repeatedly after restart attempts Problem due to which 500 or more users cannot access the application During Business Hours: 8 hours P2 – High Substantial impact on the operation; acceptable workaround for some period Major functionality is unavailable and impacts 200 to 499 users During 2 working Days P3 – Moderate Low impact to the operations Application issue impacting 100 to 200 users Within 10 working days P4 – Minor & Service Requests Service Requests Other minor issues 25 Working Days OR basis the analysis of the efforts required.
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Support Window. Support Window Day of the week (Closing days of Service Provider = Sunday)
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Related to Support Window

  • Support Hours Subscription to support is optional and detailed in the Statement of Works and Order Form. If you subscribe to support Email support will be provided primarily by the bookinglab support team via the bookinglab Online Support Platform. bookinglab will provide support according to the table below: Priority Level Time Description All levels Monday to Friday (excluding public holidays in the UK) 9:00am to 5:00pm (GMT) Email support will be provided by bookinglab Customer Support Helpdesk, for all Priority Levels.

  • Originating Switched Access Detail Usage Data A category 1101XX record as defined in the EMI Telcordia Practice BR-010-200- 010.

  • Local Circuit Switching Capability, including Tandem Switching Capability 4.2.1 Local circuit switching capability is defined as all line-side and trunk-side facilities, plus the features, functions, and capabilities of the switch. The features, functions, and capabilities of the switch shall include the basic switching function of connecting lines to lines, lines to trunks, trunks to lines, and trunks to trunks. Local circuit switching includes all vertical features that the switch is capable of providing, including custom calling, custom local area signalling service features, and Centrex, as well as any technically feasible customized routing functions. 4.2.2 Notwithstanding BellSouth’s general duty to unbundle local circuit switching, BellSouth shall not be required to unbundle local circuit switching for ▇▇▇▇ when ▇▇▇▇: (1) serves an End User with four (4) or more voice-grade (DS0) equivalents or lines served by BellSouth in Zone 1 of one of the following MSAs: Atlanta, GA;

  • Unbundled Network Terminating Wire (UNTW) 2.8.3.1 UNTW is unshielded twisted copper wiring that is used to extend circuits from an intra-building network cable terminal or from a building entrance terminal to an individual End User’s point of demarcation. It is the final portion of the Loop that in multi-subscriber configurations represents the point at which the network branches out to serve individual subscribers. 2.8.3.2 This element will be provided in MDUs and/or Multi-Tenants Units (MTUs) where either Party owns wiring all the way to the End User’s premises. Neither Party will provide this element in locations where the property owner provides its own wiring to the End User’s premises, where a third party owns the wiring to the End User’s premises.

  • Jointly Provided Switched Access The Parties will use industry standards developed and routing based on the LERG to handle the Provisioning and Billing of Jointly Provided Switched Access (MECAB, MECOD, and the Parties' FCC and state access Tariffs). Each Party will ▇▇▇▇ the IXC the appropriate portion of its Switched Access rates. Qwest will also provide the one-time notification to CLEC of the billing name, billing address and Carrier identification codes of the IXCs subtending any Access Tandem Switches to which CLEC directly connects. This type of traffic is discussed separately in this Section.