System Error Classification Clause Samples

System Error Classification. When Customer reports an IPR for a System Error, it will be assigned a priority based on the severity of the issue. These priorities will be assigned using the following table:
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System Error Classification. When Customer reports an IPR for a System Error, it will be assigned a priority based on the severity of the issue. These priorities will be assigned using the following table: Immediate impact is significant. Affects many and/or critical users. NA Emergency Emergency Emergency Emergency Immediate impact is moderate. Affects few and/or non- critical users. Low Medium High High Emergency Immediate impact is marginal. Affects few or no users. Low Medium High Medium High An example of an “Emergency” System Error might include: • Hosted Reservation Services are totally unavailable due to NAVITAIRE controlled communication line. An example of a “High” System Error might include: • Cannot change any airline schedules through Schedule Manager. • Cannot load new fares through Fares Manager. • Unable to generate confirmation itineraries for Internet customers. • Settlement files are delayed by one day in being sent to the settlement bank. An example of a “Medium” System Error might include: • Slow system response for specific tasks.
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System Error Classification. When Customer reports an INC for a System Error, it will be assigned a priority based on the severity of the issue. These priorities will be assigned using the following table:
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System Error Classification. When Customer reports an INC for a System Error, it will be assigned a priority based on the severity of the issue. These priorities will be assigned using the following table: Immediate impact is significant. Affects many and/or critical users. ***** ***** ***** ***** ***** Immediate impact is moderate. Affects few and/or non-critical users. ***** ***** ***** ***** ***** Immediate impact is marginal. Affects few or no users. ***** ***** ***** ***** ***** An example of an ***** System Error might include: ***** An example of a ***** System Error might include: *****An example of a ***** System Error might include:
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System Error Classification. When Customer reports an IPR for a System Error, it will be assigned a priority based on the severity of the issue. These priorities will be assigned using the following table: CONFIDENTIAL Immediate impact is significant. Affects many and/or critical users. NA Emergency Emergency Emergency Emergency Immediate impact is moderate. Affects few and/or non- critical users. Low Medium High High Emergency Immediate impact is marginal. Affects few or no users. Low Medium High Medium High An example of an “Emergency” System Error might include: • Hosted Revenue Management Services are totally unavailable due to NAVITAIRE controlled communication line.
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System Error Classification. When Customer reports an IPR for a System Error, it will be assigned a priority based on the severity of the issue. These priorities will be assigned using the following table: No loss of business Partial loss of business function. exists. Partial loss of business function. No exists. Complete loss of business function. exists. Complete loss of business function. No exists. Immediate impact is significant. Affects many and/or critical users. NA Emergency Emergency Emergency Emergency Immediate impact is moderate. Affects few and/or non- critical users. Low Medium High High Emergency Immediate impact is marginal. Affects few or no users. Low Medium High Medium High An example of an “Emergency” System Error might include: • Hosted Web Services are totally unavailable due to NAVITAIRE controlled web server. An example of a “High” System Error might include: • Hosted Web Services migration tools unavailable for web content uploads An example of a “Medium” System Error might include: • Slow system response for web page delivery
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System Error Classification. When Customer reports an IPR for a System Error, it will be assigned a priority based on the severity of the issue. These priorities will be assigned using the following table: Immediate Impact is significant. Affects many and/or critical users. NA Emergency Emergency Emergency Emergency Immediate impact is moderate. Affects few and/or non-critical users. Low Medium High High Emergency Immediate impact is marginal, Affects few or no users. Low Medium High Medium High
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Related to System Error Classification

  • Job Classification Full-Time and Part-Time (a) When a new classification (which is covered by the terms of this Collective Agreement) is established by the Hospital, the Hospital shall determine the rate of pay for such new classification and notify the Local Union of the same within seven (7) days. If the local challenges the rate, it shall have the right to request a meeting with the Hospital to endeavor to negotiate a mutually satisfactory rate. Such request will be made within ten (10) days after the receipt of notice from the Hospital of such new occupational classification and rate. Any change mutually agreed to resulting from such meeting shall be retroactive to the date that notice of the new rate was given by the Hospital. If the parties are unable to agree, the dispute concerning the new rate may be submitted to arbitration as provided in the Agreement within fifteen (15) days of such meeting. The decision of the Board of Arbitration (or Arbitrator as the case may be) shall be based on the relationship established by comparison with the rates for other classifications in the bargaining unit having regard to the requirements of such classification. (b) When the Hospital makes a substantial change during the term of this agreement in the job content of an existing classification which in reality causes such classification to become a new classification, the Hospital agrees to meet with the Union, to permit the Union to make representation with respect to the appropriate rate of pay. (c) If the matter is not resolved following the meeting with the Union the matter may be referred to arbitration as provided in the Agreement within fifteen (15) days of such meeting. The decision of the Arbitrator shall be based on the relationship established by comparison with the rates for other classifications in the bargaining unit having regard to the requirements of such classifications. (d) The parties further agree that any change mutually agreed to or awarded as a result of arbitration shall be retroactive only to the date that the Union raised the issue with the Hospital.

  • New Job Classifications When a new classification (which is covered by the terms of this collective agreement) is established by the Hospital, the Hospital shall determine the rate of pay for such new classification and notify the local Union of the same. If the local Union challenges the rate, it shall have the right to request a meeting with the Hospital to endeavour to negotiate a mutually satisfactory rate. Such request will be made within ten (10) days after the receipt of notice from the Hospital of such new occupational classification and rate. Any change mutually agreed to resulting from such meeting shall be retroactive to the date that notice of the new rate was given by the Hospital. If the parties are unable to agree, the dispute concerning the new rate may be submitted to arbitration as provided in the agreement within fifteen (15) days of such meeting. The decision of the arbitrator (or board of arbitration as the case may be) shall be based on the relationship established by comparison with the rates for other classifications in the bargaining unit having regard to the requirements of such classification. When the Hospital makes a substantial change in the job content of an existing classification which in reality causes such classification to become a new classification, the Hospital agrees to meet with the Union if requested to permit the Union to make representation with respect to the appropriate rate of pay. If the matter is not resolved following the meeting with the Union, the matter may be referred to arbitration as provided in the agreement within fifteen (15) days of such meeting. The decision of the arbitrator (or board of arbitration as the case may be) shall be based on the relationship established by comparison with the rates for other classifications in the bargaining unit having regard to the requirements of such classifications. The parties further agree that any change mutually agreed to or awarded as a result of arbitration shall be retroactive only to the date that the Union raised the issue with the Hospital. The parties further agree that the above process as provided herein shall constitute the process for Pay Equity Maintenance as required by the Pay Equity Act.

  • JOB CLASSIFICATIONS 32.01 Employees holding positions which fall within the Bargaining Unit shall be provided with a job description upon written or email request. 32.02 New job classifications properly included in this Collective Agreement may be established by the Employer during the term of the Collective Agreement. Basic hourly rates of pay for such new job classifications shall be negotiated with the Union. If negotiations fail to produce an agreement within sixty (60) calendar days of the date of written notice from the Employer to the Union regarding the new job classification, then the basic hourly rates of pay may be settled through arbitration in accordance with clause 14.04(d).

  • Client Classification 7.1. We shall not have an obligation to treat our clients in different classes depending on their knowledge and expertise.

  • New Classification Should a new position or new classification be created within the Bargaining Unit during the term of this Agreement, the Employer and the Union will decide the rate of pay. Nothing herein prevents the Employer from filling such positions and having Nurses working in such positions during such negotiations. The salary when determined will be retroactive to the date on which the successful candidate commenced work in that classification.