Common use of System Management Clause in Contracts

System Management. System Management includes all Server Hosts, Operating Systems, and Network Equipment. Proper maintenance and monitoring should not be neglected as it offers the best protection against preventable failures and potential security flaws. CNS maintains a technician for critical after-hours events, monitoring Client infrastructure 24 hours a day, 7 days a week. Should a problem occur in the middle of the night, clients have the choice of being contacted immediately by CNS or waiting until next business day to initiate a resolution. a) System Administration i) Changes to existing User Accounts and Office 365 Email ii) Changes to Office 365 subscriptions iii) Security Settings and Privileges b) Application Updates i) Microsoft Office and Edge ii) VMware ESXi iii) Microsoft HyperV iv) Adobe Acrobat and Flash Plugin v) Google Chrome and Earth vi) Oracle Java c) Troubleshooting System-Related Problems d) 24x7 Alert Remediation for Servers i) 24x7 critical alert monitoring ii) After-hours remediation of all critical alerts e) Customization of Monitoring and Alerting Configurations (as requested) f) Coordinate and Assist with Warranty Repairs g) Configuration Documentation h) Network Equipment Firmware Updates i) Regular backup of all Network Equipment Configuration Files j) Email Maintenance, Email Address and Alias Creation k) SPAM Management, Blacklisting and Whitelisting Domains

System Management. System Management includes all Server Hosts, Operating Systems, and Network Equipment. Proper maintenance and monitoring should not be neglected as it offers the best protection against preventable failures and potential security flaws. CNS maintains a technician for critical after-after- hours events, monitoring Client infrastructure 24 hours a day, 7 days a week. Should a problem occur in the inthe middle of the night, clients Clients have the choice of being contacted immediately by CNS or waiting until the next business day to initiate a resolution. a) System Administration i) Changes to existing User Accounts user accounts and Office 365 Email email. ii) Changes to Office Microsoft 365 subscriptions subscriptions. iii) Security Settings settings and Privilegesprivileges. b) Application Updates i) Microsoft Office and Edge ii) VMware ESXi iii) Microsoft HyperV iv) Adobe Acrobat and Flash Plugin v) Google Chrome and EarthChrome vi) Oracle Java c) Troubleshooting System-Related Problemssystem related problems di) 24x7 Alert Remediation alert remediation for Serversserver hardware and machines. iii) 24x7 critical alert monitoring. iiiii) After-hours remediation of all critical alerts. eiv) Customization of Monitoring monitoring and Alerting Configurations alerting configurations (as requested) fv) Coordinate and Assist assist with Warranty Repairswarranty repairs gvi) Configuration Documentationdocumentation hvii) Network Equipment Firmware Updatesequipment firmware updates iviii) Regular backup of all Network network Equipment Configuration Files jix) Email Maintenance, Email Address and Alias Creation kx) SPAM Spam Management, Blacklisting and Whitelisting Domains