System Reliability Sample Clauses
The System Reliability clause defines the standards and expectations for the consistent and dependable operation of a system or service. It typically outlines minimum uptime requirements, procedures for handling outages, and responsibilities for maintenance or repairs. For example, it may specify that the system must be available 99.9% of the time and detail how incidents are reported and resolved. The core function of this clause is to ensure that users or clients can rely on the system's performance, thereby minimizing disruptions and clarifying accountability in the event of failures.
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System Reliability. The reliability, at any point in time, of the System shall be determined by the System's operational capability for productive Department use as configured and installed within the specified operating environment. Continued acceptability of the reliability of the System’s performance shall be based on the Department’s experienced rate of recoverable and non-recoverable System operating errors or failures that preclude productive Department use of the System according to the requirements of this Contract and Contractor operating specifications. The required reliability (Computed % Reliability) for the System (exclusive of scheduled and routine maintenance) during any calendar month is ninety-nine point nine percent (99.9999%) uptime availability for aforesaid productive Department use, computed as follows: (Available-Time-per-Month) - (Downtime-per-Month) Computed % Reliability = ------------------------------------------------------------------- (Available-Time-per-Month) with Available-Time-per-Month equated to 24 hours times the number of days in the month, which shall be deemed to correspond to POP during each calendar month and Downtime-per-Month equated to those hours of Available-Time-per-Month during which the Department or any specific site is precluded from aforesaid productive System use. EXAMPLE: Given: Available-Time-per-Month was 720 hours. Downtime per-Month was 3.60 hours. (720 – 3.60) Then: Computed % Reliability = -------------------- = 99.5% 720 A given instance of System downtime shall start after receipt by the Contractor of a Department service request to remedy any operational System deviation, error, or failure condition(s), and end with documented proof, reasonably acceptable to the Department by Contractor to the Department that such System status has been fully restored to the applicable agreed operational specifications and made ready for productive Department use. However, the calculated time period of such an instance of System downtime shall exclude the following periods: Any nonproductive System use time caused by the Department or the Department's authorized third party and not related to a deficiency in the System. Any time during which the Department fails to make the System available for Contractor's remedial service. Any downtime investigated by Contractor which is then determined by the Contractor and the Department to be a non-downtime instance following such investigation.
System Reliability. Bizagi automatically maintains three replicas of database and servers to protect against hardware failure and increase system reliability.
System Reliability. Demandware looks at its application as well as the infrastructure as a tightly integrated system. [**]. Demandware has in place an expert team to provide services for server and network management, monitoring, backups, and other necessary maintenance. [**].
System Reliability. The reliability, at any point in time, of the System shall be determined by the System's operational capability for productive Client Agency use as configured, hosted, and installed, as applicable within the specified operating environment. Continued acceptability of the reliability of the System’s performance shall be based System operating errors or failures that preclude productive Client Agency use of the System according to the requirements of this Contract and Contract Exhibits.
System Reliability. Notwithstanding any other provisions herein, the Transmission Provider reserves the right, consistent with Good Utility Practice and on a not unduly discriminatory basis, to curtail Network Integration Transmission Service without liability on the Transmission Provider's part for the purpose of making necessary adjustments to, changes in, or repairs on its lines, substations and facilities, and in cases where the continuance of Network Integration Transmission Service would endanger persons or property. In the event of any adverse condition(s) or disturbance(s) on the Transmission Provider's Transmission System or on any other system(s) directly or indirectly interconnected with the Transmission Provider's Transmission System, the Transmission Provider, consistent with Good Utility Practice, also may curtail Network Integration Transmission Service in order to (i) limit the extent or damage by the adverse condition(s) or disturbance(s), (ii) prevent damage to generating or transmission facilities, or (iii) expedite restoration of service. The Transmission Provider shall give the Network Customer as much advance notice as is practicable in the event of such Curtailment. Any Curtailment of Network Integration Transmission Service shall be not unduly discriminatory relative to the Transmission Provider's use of the Transmission System on behalf of Native Load Customers. The Transmission Provider shall specify the rate treatment and all related terms and conditions applicable in the event that the Network Customer should fail to comply with established Load-Shedding and Curtailment procedures.
System Reliability. Seller may also temporarily require or cause Physical Curtailment of service to Purchaser’s Plant when Seller reasonably determines, pursuant to Prudent Utility Practice, that an interruption or curtailment of Interruptible Power and Energy to Purchaser is necessary to maintain service to customers, not including Purchaser, receiving retail service from Seller. Except under emergency conditions, Seller shall give Purchaser at least two hours advance notice of desired interruption and/or curtailment and at least one hour’s notice when interruption and/or curtailment are to be discontinued. If an interruption or curtailment under this Section 4.2 occurs during Curtailment Hours, the hours of curtailment or interruption under this Section will reduce the Curtailment Hours otherwise available during the same Curtailment Day. Upon reasonable request and for good cause, Purchaser shall have the right upon reasonable notice to audit books and records necessary to confirm the basis for system reliability interruptions.
System Reliability. Seller may also temporarily require or cause Physical Curtailment of service to Purchaser’s Plant when Seller reasonably determines, pursuant to Prudent Utility Practice, that an interruption or curtailment of Interruptible Power and Energy to Purchaser is necessary to maintain service to customers, not including Purchaser, receiving retail
System Reliability. The ISO shall have primary responsibility for ensuring short- term reliability of the System consistent with the applicable standards set by NERC and the NPCC. The ISO may direct any NEPOOL Participant to take any action necessary to preserve the reliable operation of the NEPOOL Control Area under the circumstances and in the manner set forth in the Tariff and the System Rules and Procedures.
System Reliability. The System's on-line processing has been and shall be to the Closing Date available twenty-four (24) hours per day regardless of the performance of any backups, and all database backups will be capable of being initiated by a person but completed on an automatic basis without degradation of any of the warranties contained herein. Except for regularly quarterly scheduled maintenance for the purpose of reorganizing database files (such maintenance not to exceed 48 hours and performed on Saturdays and Sundays), the System has been and shall be to the Closing Date fully operational twenty-four (24) hours a day, seven days a week.
System Reliability. The Contractor shall guarantee a minimum level of system availability, after installation, implementation, and testing, of 99 percent, during the hours of 7:00 a.m., to 6:00 p.m., on normal County business days. A maintenance fee reduction schedule shall be developed for system availability below that level. Reliability shall be determined by deducting downtime monthly from the total number of hours during normal working hours during that month. Downtime shall be defined as that period of time when scheduled activities cannot be performed due to an equipment or software malfunction or when the system is released to the vendor for remedial maintenance.