TAM Service Clause Samples

The TAM Service clause defines the provision of a Technical Account Manager (TAM) as part of the agreement. This clause typically outlines the responsibilities of the TAM, such as acting as a primary point of contact, coordinating support, and providing technical guidance to the client. It may specify the scope of services, availability, and any limitations or exclusions. The core function of this clause is to ensure the client receives dedicated technical support and account management, thereby improving service delivery and addressing technical issues efficiently.
TAM Service. Level 1.2
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TAM Service. TAM Engineer availability during local business hours of 9:00am through 5:00pm. “Local business hours” refers to local time for a single customer facility designated by Customer at time of purchase. The TAM Engineer serves as the contact focused on Customer’s technical objectives and building familiarity with Customer network infrastructure and unique interoperability requirements. The TAM Engineer will be able to discuss technical issues specific to Customer’s business in order to support the optimal application of Infoblox products for Customer’s network needs. Customers experiencing a Severity 1 issue must contact Infoblox Technical Support via phone. Customer will be immediately routed to a senior Technical Support Center (TSC) engineer and the TAM Engineer will be notified of the situation. TAM Services are provided by the TAM Engineer as described below: TAM Assignment Primary Contact Designated Contact Dedicated Contact Customer Environment and Solution awareness Specialized knowledge about your network implementation and evolution path with Infoblox Proactive Incident and Escalation Management Ownership and management from reporting to the resolution supported by the Global Support Center (GSC) Health Reports and Operational Recommendations Monitoring and operational recommendations for the Infoblox solution to ensure optimal performance based on established thresholds etc. Upgrade Assistance Recommendations on relevant upgrades with customizable Method of Procedure (MOP) MOP Template Customized step by step MOP Customized step by step MOP Reviews and Communications Periodic check-in to review support cases (open/closed/escalated), valid/invalid cases, overall case management, multiple items (CSAT Surveys, Certifications, and other agreed parameters) Monthly Weekly Weekly Analytics and Business Review Reporting on support cases, defects, CVE, hotfixes, RMA’s, training, hardware/software lifecycle, or other upcoming events/action items for the quarter Bi-Annual Bi-Annual Quarterly Customer Advocacy Internal advocate for the customer within Infoblox Tactical & Strategic Infoblox Solutions Guidance Active engagement with new Infoblox solutions, updates, upgrades, and new products for operational efficiencies Concept Verification for A Proof-of-Concept (POC) Coordinated ongoing support from all groups within Infoblox for trials and POCs Proactive Technical ▇▇▇▇▇▇▇, ▇▇▇▇ Practices Sharing, and Knowledge Transfer Customized recommendations and best pract...
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TAM Service. Level 1.2 TAMサ—ࣅࢫ JҮЫ サ ࣏ ᥦ ౪ ᫬ 㛫
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Related to TAM Service

  • CLOUD SERVICE The Cloud Service offering, is described below and is specified in an Order Document for the selected entitled offerings. The Order Document will consist of the Quotation that is provided and the Proof of Entitlement (▇▇▇) you will receive confirming the start date and term of the Cloud Services and when invoicing will commence.

  • Level of Service Complex case management with a provider focus is appropriate for members who either choose not to be actively involved or are unable to actively participate in their health care. Complex case management targets members with two (2) or more disease states who need assistance with care coordination, making preventive care appointments, or accessing care to address the members’ chronic health conditions or members who have had an inpatient hospital stay in the last ninety (90) days or members with high dollar claims of over fifty thousand dollars (>$50,000) in six (6) months. The focus is on working with the providers to meet the needs of the individual through communication with the PMP (if applicable), other providers, and the member’s natural support system. The goal is to help members gain optimum health or improved functional capability, in the right setting and in a cost-effective manner. Complex case management with provider focus is the active coordination by the Contractor of care and services between providers while navigating the extensive systems and resources required for the member. It involves comprehensive assessment, determination of available benefits, development and implementation of a complex case management plan directed at the chronic health conditions. At a minimum, the Contractor must provide complex case management services for members discharged from an inpatient psychiatric, drug overdose, or substance abuse hospitalization, for no fewer than ninety (90) calendar days following that inpatient hospitalization discharge. The Contractor must also provide complex case management services for any member at risk for inpatient psychiatric or substance abuse re -hospitalization. Care managers must contact members during an inpatient hospitalization or as soon as practicable upon receiving notification of a member’s inpatient behavioral health hospitalization. The care manager must work with the hospital discharge planner, provider case manager and/or natural supports (i.e. family) to ensure that an outpatient follow-up appointment is scheduled to occur no later than seven (7) calendar days following the inpatient behavioral health hospitalization discharge and transportation is not a barrier to attending the appointment. Complex case management with provider focus includes all of the services and benefits from disease management and care management. In addition,

  • Our Service The services that you have selected and the charges for those services are confirmed in Section 9 - Your Consent at the end of this agreement. We agree to provide the services selected and you agree to pay us for those services. Any advice or recommendation that we offer to you, will only be given after we have assessed your needs and considered your financial objectives and attitude to any risks that may be involved. We will also take into account any restrictions that you wish to place on the type of products you would be willing to consider.

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  • Grades of Service The Parties shall initially engineer and shall monitor and augment all trunk groups consistent with the Joint Process as set forth in Section 14.1 of this Attachment.