Task Order Support Sample Clauses

Task Order Support. Task Orders anticipated to be issued under this contract will support the following commodity areas: a. Support Services for Ballistic Missile Defense System Evaluation to include, but not limited to ballistic missile systems, sensors, radars and command and control systems b. Support Services for Combatant Command (CCMD) Cybersecurity Task Force (CTF) to include but not limited to Cyber Security, Mission Assurance, Information Assurance (IA) and Interoperability. c. Support Services for Integrated Survivability Evaluation to include but not limited to: Ballistics; lethality; Cybersecurity and Electromagnetic Affects (CEMA), signature management (susceptibility, vulnerability), electronic warfare (EW), directed energy, Nuclear Weapons Effects; Cybersecurity (architecture, T&E methods, threat methods, protection methods); d. Support Services for Integrated Suitability Evaluation, Methodology and Training and Professional Development , to include but not limited to: Readiness and Suitability, reliability, availability,and maintainability (RAM), Integrated Product Support (IPS); Human Systems Integration (HSI); Design of Experiments (DoE); Modeling and Simulation (M&S); Data Sciences; Data Visualization; and Training and Professional Development to include but not limited support for the following: DRAFT 1) Test and Evaluation Basic Course (TEBC): initial training program for newly assigned ATEC workforce consisting of an on-line training followed by an approximate 40-hour resident seminar. 2) AEC Operations Course (AOC): initial training program for newly assigned AEC workforce consisting of an approximate 40-hour resident seminar; follow-on to TEBC. 3) Emerging Leaders Cohort (ELC): professional development venue to expand leadership through interactive and experiential skill sessions, Government speakers, and Team and Individual Projects. e. Support Services for Effectiveness Evaluation of Fires, CBRN, C4ISR and Mounted Systems to include but not limited to: 1) Air Defense-Artillery systems to include but not limited to: missiles, fire control, surveillance, and fire control radars and associated software); 2) Chemical, Biological, Radiological and Nuclear (CBRN) Defense (CBRND) Systems to include but not limited to: Sensors; detectors; laboratories; smoke/obscurants; and protection, decontamination, tactical disablement, and chemical demilitarization equipment 3) Command, Control, Communications, Computers (C4) Intelligence, Surveillance and Reconnaissanc...
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Related to Task Order Support

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

  • Statement of Work The Statement of Work to which Grantee is bound is incorporated into and made a part of this Grant Agreement for all purposes and included as Attachment A.

  • Task Order The Contractor submits a Task Order programme to the Service Manager within 2 days of receiving the Task Order

  • Product Support Not applicable