Technical Support Line Sample Clauses

Technical Support Line. A regular telephone line shall be implemented in order to allow the Buyer to ask for technical assistance. This line shall operate from [*] (French time) [*] days a week. The phone number shall be provided during the installation phase. In case of critical Incidents only, the Software Airman support team will be available seven (7) days a week.
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Technical Support Line. Contractor shall answer technical support calls during business days and hours from 9:00 a.m. – 5:00 p.m. (MST) and refer callers to the appropriate staff person. Contractor shall also provide the ability for requests to be faxed or left on the message service if the lines are busy. Contractor shall provide technical support during evenings, weekends and holidays by pre- arrangement. Contractor shall notify County in writing within twenty four (24) hours of any change in technical support hours or parameters.
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Technical Support Line. Contractor shall answer technical support calls during business days and hours from 9:00 a.m. – 5:00 p.m. (MST, MDT) and refer callers to the appropriate staff person. Contractor shall also provide the ability for requests to be faxed or left on the message service if the lines are busy. Contractor shall provide technical support during evenings, weekends and holidays by pre-arrangement at no additional cost to County. Contractor shall notify County in writing within twenty-four (24) hours of any change in the technical support hours or parameters. Any reduction or alteration in technical support hours or parameters not agreed to by County shall be a breach by Contractor of this agreement.
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Related to Technical Support Line

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Operational Support Systems (OSS The terms, conditions and rates for OSS are as set forth in Section 2.13 of this Attachment.

  • Operational Support Systems 14.1 BellSouth has developed and made available electronic interfaces by which Unity Acquisition may submit LSRs electronically. 14.2 LSRs submitted by means of one of these electronic interfaces will incur an OSS electronic ordering charge. An individual LSR will be identified for billing purposes by its Purchase Order Number (PON). LSRs submitted by means other than one of these interactive interfaces (mail, fax, courier, etc.) will incur a manual order charge. All OSS charges are specified in Exhibit A of this Attachment.

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.