Technology Service Team Requirements Clause Samples

Technology Service Team Requirements. A. Proposer shall provide the following, or equivalent, minimum onsite, dedicated management team to the ACC during normal ACC business hours and during all event hours when equipment is in use: i. General Manager ii. Operations Manager iii. Data Operations Manager iv. Customer Service and Sales Manager B. The above onsite team shall be dedicated to the ACC throughout the term of the contract and they shall make timely decisions regarding client support operations. These key team members are to be knowledgeable about the expectations of the industry, and shall train the onsite staff to maintain the ACC’s Anaheim Way service standards. C. The ACC Executive Director (ED) or his designated agent may eject from the premises any manager or employee of the Proposer who uses improper language or acts in any discourteous, loud, boisterous, inappropriate, or offensive manner. D. ACC Executive Director (ED) or his designated agent shall have the right to approve the persons selected by Proposer as the onsite General Manager and the Operations Manager. Neither employee shall be replaced without City’s prior approval, which shall not be unreasonably withheld. In the event the City determines that the performance of either employee is unsatisfactory, and the causes and reasons for such determination are duly reported to the Proposer in writing, Proposer shall, within thirty (30) days, replace that employee. If the Proposer is unable or unwilling to provide a replacement acceptable to the ACC ED, the contract shall be deemed to have been breached and City shall have the right to terminate the contract.
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