Telephone Technical Support. This support is provided during JSI’ normal business hours of 8:00 a.m. to 5:00 p.m. Central Standard Time Monday through Friday. Customer agrees to follow any reasonable Telephone Technical Support guidelines as disseminated by JSI to Customer from time to time. For example, JSI asks that Customer inform the JSI operator that Customer’s call is a Technical Support call for the Licensed Program (giving its name).
Appears in 3 contracts
Sources: Technical Support and Software Maintenance Agreement, Technical Support and Software Maintenance Agreement, Technical Support and Software Maintenance Agreement