Program Maintenance Services Clause Samples

Program Maintenance Services. The following program maintenance services are provided under this Agreement (the “Software Maintenance Services”): a. Licensed Program Services: JSI will attempt to duplicate any problem Customer is having, and, if the problem is caused by a defect in the Software, JSI will determine a correction or bypass for the defect. A “defect” is defined as any problem in the Software which causes it to deviate from the specifications and warranty for such Software. Corrections of defects will be made through distribution of Software fixes, either on magnetic media or via electronic customer support. Cumulative defect corrections will be included when Software releases are distributed. Customer agrees to make reasonably available any computer or its information technology personnel, needed to assist JSI personnel in ascertaining the problem and possible solutions.
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Program Maintenance Services. A. An EMPAC counselor shall make every effort to meet with the employee or client as soon as possible after the time he or she is referred to EMPAC by the Employer, or the time the individual voluntarily seeks assistance from ▇▇▇▇▇. B. Unless the Employer directs otherwise, the EMPAC counselor shall conduct interviews during the employee’s off-duty hours, so as to avoid time lost from the job. C. EMPAC counselors shall conduct client interviews at the EMPAC Wichita office, or in special cases, at the other locations, upon request by the Employer. D. The EMPAC counselor shall devote whatever time is required to determine the precise nature and severity of the issue or issues interfering with the employee’s attendance, job performance, or conduct. E. All information related to the employee’s situation, as well as other personal information, shall be held in strict confidence by the EMPAC counselor, except in the case that the evaluation of the EMPAC counselor or other care provider determines the individual to be a hazard to themselves or others. If such a determination is made, EMPAC will notify the Employer’s EAP Administrator and/or Manager of Human Resources. In the absence of such a determination, no such information shall be released to the Employer; EMPAC shall provide the Employer with only statistical reports on the number of employees consulting with EMPAC. F. After the EMPAC counselor has determined the nature and severity of the employee’s issues, referral of the employee, or if appropriate, any member of the employee’s family, shall be made without delay to a qualified care provider, therapist, or other professional, as selected by the employee after receiving advice and recommendations from the counselor. G. If the employee has previously consented in writing to the release of information to the Employer, EMPAC shall keep the Employer advised, on a regular basis, of the employee’s progress but shall do so in strict conformance with applicable government regulations and guidelines pertaining to confidentiality. ▇. ▇▇▇▇▇ shall furnish the Employer with professional guidance and assistance on an as-required basis in dealing with difficult or unusual cases. I. To reduce the likelihood of recurrence of the problem or problems, ▇▇▇▇▇ will follow-up with the employee, or if appropriate, any member of his or her family.
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Program Maintenance Services. The following program maintenance services shall be provided by JANO under this Agreement (collectively, the “Program Maintenance Services”):
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Related to Program Maintenance Services

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at ▇▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇.

  • MAINTENANCE SERVICE Free maintenance services including spares shall be provided by the vendor during the period of warranty. User, at its discretion may ask the vendor to provide maintenance services after warranty period, i.e. Annual maintenance and repairs of the system at the rates indicated by bidder in its proposal and on being asked so, the vendor shall provide the same. The cost of annual maintenance and repairs cost (after warranty period), which will include cost of spares replaced, shall be paid in equal quarterly installments at the end of each quarter.

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).