Telephone Technical Support. Entrust technical phone support staff for Equipment support is available to provide problem resolution during Entrust’s “Technical Support Hours” of 6 a.m. – 6 p.m. Mountain Time, Monday – Friday (excluding Entrust Holidays) (“Technical Support Hours”). “Entrust Holidays” means New Year’s Day, Presidents’ Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve, and Christmas Day or such different days as Entrust may designate after written notification to Customer (holidays occurring on a Saturday or Sunday may be observed on the preceding Friday or following Monday). Entrust’s Customer Support Center will document any request made outside of these coverage hours and the technical phone support staff will contact Customer to provide problem resolution when Technical Support Hours resume.
Appears in 2 contracts
Sources: Instant Financial Issuance as a Service Schedule, Instant Financial Issuance as a Service Schedule