Common use of Telephone Technical Support Clause in Contracts

Telephone Technical Support. Generally, Infor will provide telephone support Monday through Friday, 8:00 a.m. to 5:00 p.m., local time, in the Licensee’s time zone, excluding holidays observed by Infor, which fall within the applicable coverage window. Support hours may vary based on the applicable Subscription Software product, in which case applicable Support hours are noted in specific knowledge base articles, on the Infor Support Portal, located at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇

Telephone Technical Support. Generally, Infor will provide telephone support Monday through Friday, 8:00 a.m. to 5:00 p.m., local time, in the LicenseeCustomer’s time zone, excluding holidays observed by Infor, Infor which fall within the applicable coverage window. Support hours may vary based on the applicable Subscription Software productCloud Services, in which case applicable Support hours are noted in specific knowledge base articles, Knowledge Base articles on the Infor Support PortalCustomer Portal via Infor Concierge, located at ▇▇▇.▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇▇▇.▇▇▇/.