Common use of Time to Fix Clause in Contracts

Time to Fix. For any problems identified by ECMWF as causing an impact on operations the Contractor shall provide a resolution or workaround by the next Working Day. ECMWF’s notification of such problems must be acknowledged by the Contractor within four hours.

Time to Fix. For any problems identified by ECMWF as causing an a critical impact on operations the Contractor shall provide a resolution or workaround within 12 hours of notification by the next Working Day. ECMWF’s notification of such problems must be acknowledged by the Contractor within four hours.