USING STARNET Clause Samples

USING STARNET. 12.1 Safeguarding your facility account (a) memorise your StarNet login ID and/or any one-time password, and not keep a written record of them; (b) never tell anyone your StarNet login ID and/or password and/or any one-time password that we issue to you via your mobile phone; (c) advise us of any change in your contact details, including your mobile phone number, and not allow others to access any one-time password issued to your mobile phone; (d) try to prevent anyone seeing you enter your StarNet login ID and/or password; (e) if you suspect your StarNet login ID and/or password is known by someone else or there is any transaction you have not authorised on your facility account, immediately report it to us on 1300 300 989 for the cost of a local call; (f) keep a record of the telephone number with your usual list of emergency telephone numbers; and (g) check the statement of your facility account as soon as you receive it to identify and report, as soon as possible, any instances of unauthorised use of your StarNet login ID and/or password to us. These guidelines for safeguarding your facility account are the minimum security measures we suggest you take. Your liability for losses occurring as a result of unauthorised use of your StarNet login ID will be determined in accordance clauses 12.9 to 12.14.
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