Voice Quality Sample Clauses

Voice Quality. The Contractor shall meet or exceed the LAFD’s standards for audio quality.

Voice Quality. Voice Quality is measured by the industry standard Mean Opinion Score (“MOS”) voice quality assessment model that measures the impact of impairments in the Network by CODEC. The MOS for voice traffic transiting the network to and from T-Mobile will not average less than [* * *]. (1) Provider shall monitor and report on Voice Quality to T-Mobile on a monthly basis. In the event Provider does not meet the Voice Quality Service Level for reasons other than an Excused Outage, T-Mobile will be entitled to a Service Credit based on the total fees or credits for the affected Service due for the relevant calendar month based on the MOS in that same calendar month as set forth in the following table, which percentages the Parties shall adjust in good faith based upon the first two MOS Reports but no later than ninety (90) days [* * *] The confidential content of this Exhibit 10.2 has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. after Provider receives the final Service Acceptance Notice; provided, however, that Provider shall not owe any credits pursuant to this Section until 90 days following receipt of the final Service Acceptance Notice:

Voice Quality. Speech clarity, audio continuity and echo suppression will be of similar quality to normal IDD calls for * of the calls during any * period. Analysis of these parameters by New T&T shall be done in good faith, utilizing industry-accepted testing equipment and procedures, with test reports made available to Telegroup in the event a claim is made with regard to this sub-exhibit 3.

Voice Quality. When the ASR talks to someone over the telephone, personality is conveyed entirely through voice. Because we do not have the advantage of facial expression and body language when speaking on the phone, our voice needs to communicate warmth, friendliness, and a desire to be of service to all callers. If the ASR is smiling, the smile will be reflected in his/her voice by a friendly tone. If the ASR is slouched in their chair, their voice is likely to have an indifferent, lackadaisical quality, instead of sounding eager to serve. To help communicate competence, concern and courtesy for customers while speaking over the phone, the ASR should speak as thought the caller were seated across the desk from them. Smile when appropriate, even though the caller can’t see the smile. ASR’s should sit up straight, and focus attention to the caller.

Voice Quality. When the ASR talks to someone over the telephone, personality is conveyed entirely through voice. Because we do not have the advantage of facial expression and body language when speaking on the phone, our voice needs to communicate warmth, friendliness, and a desire to be of service to all callers. If the ASR is smiling, the smile will be reflected in his/her voice by a friendly tone. If the ASR is slouched in their chair, their voice is likely to have an indifferent, lackadaisical quality, instead of sounding eager to serve. To help communicate competence, concern and courtesy for customers while speaking over the phone, the ASR should speak as thought the caller were seated across the desk from them. Smile when appropriate, even though the caller can’t see the smile. ASR’s should sit up straight, and focus attention to the caller. There are four elements to a professional businesslike voice quality: Following is a description of each element and suggestions for effective use. This should be friendly, warm, and courteous without being overly familiar or formal. An ASR should always smile. Even when speaking about a serious matter and the customer has become upset, continue to be friendly and professional. Generally, it is best that the ASR match rate of speech to that of the customer. If the ASR speaks much faster than the customer does, the customer may get the impression that ▇▇▇▇▇▇▇ to them off the telephone. Speaking slower than the customer, on the other hand, can give the impression that the ASR is unsure or perhaps bored and do not place high priority on the callers needs.

Voice Quality. There are four elements to a professional businesslike voice quality: Following is a description of each element and suggestions for effective use. This should be friendly, warm, and courteous without being overly familiar or formal. An ASR should always smile. Even when speaking about a serious matter and the customer has become upset, continue to be friendly and professional. Generally, it is best that the ASR match rate of speech to that of the customer. If the ASR speaks much faster than the customer does, the customer may get the impression that ▇▇▇▇▇▇▇ to them off the telephone. Speaking slower than the customer, on the other hand, can give the impression that the ASR is unsure or perhaps bored and do not place high priority on the callers needs.