Wholesale Bitstream Service Level Agreement Sample Clauses

The Wholesale Bitstream Service Level Agreement (SLA) defines the standards and commitments regarding the quality, reliability, and performance of bitstream access services provided by a wholesale network operator to its customers, typically internet service providers. It outlines specific metrics such as uptime guarantees, fault response times, and service restoration targets, and may include remedies or credits if these standards are not met. The core function of this clause is to set clear expectations and accountability for service delivery, thereby minimizing disputes and ensuring consistent service quality for downstream customers.
Wholesale Bitstream Service Level Agreement. Details of the SLA are outlined in the Wholesale Bitstream / VUA SLA document. This document is available on the NBI website or directly via the Service Provider’s account manager.
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Wholesale Bitstream Service Level Agreement. Details of the SLA are outlined in the Wholesale Bitstream / VUA SLA document. This document is available on the NBI website or directly via the Service Provider’s account manager. Schedule 2 – Wholesale Bitstream / VUA Product Billing Connection, rental and one-off charges exist for all Wholesale Bitstream / VUA Products and variants. All details of the relevant charges are outlined in the Wholesale Bitstream/VUA Price List available on NBI’s website, and contained within Schedule 3 of this Reference Offer, or directly from the Service Provider’s Account Manager. Rental charges are billed monthly in advance and will include any broken period rentals (pro-rata basis) from the time of installation. A Minimum Period of Service is applicable to all Wholesale Bitstream orders. Invoices are issued monthly detailing connection, one-off, Managed Service (if applicable) and rental charges payable. The Wholesale Bitstream / VUA Billing details will be described in full as part of the NBI Process Manual as published on the NBI Website Schedule 3 – Wholesale Bitstream / VUA Product Price List This Price List sets out the charges applicable in respect of the Wholesale Bitstream and VUA Products and variants only (the “Product”). For information on pricing for alternative NBI product sets, please visit the NBI website or consult with your NBI Account Manager. The charges in this Price List reference the NBI Wholesale Bitstream and VUA Product price list as published on the NBI website. These prices may increase or decrease in accordance with the provisions of this Reference Offer. All pricing changes will go through the defined NBI change management process in accordance with the rules of the Project Agreement in place between NBI and the DCCAE and will be reflected in the published NBI Wholesale Bitstream and VUA Products Price List. All charges in this Price List are exclusive of VAT and are listed in EURO. 1. Wholesale Bitstream Port Prices
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Related to Wholesale Bitstream Service Level Agreement

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (‘SLA’): (a) we are liable for any remedy or rebate allowed to you under the SLA; and (b) subject to clauses 34 to 38, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

  • Customer Agreement I certify that the information provided in this application is true and complete and declare that the Firm may rely upon such information until it receives written notice of any changes. I acknowledge that the intended use of my account is for investing or savings purposes unless notified otherwise.

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.