Common use of Workload Management Strategies Clause in Contracts

Workload Management Strategies. (a) The parties agree that appropriate strategies should be implemented to maintain balanced and safe workloads, identify and eliminate unnecessary tasks and recognise the adverse effect that excessive or insufficient workloads may have on Employees. (b) Employees' workloads must not exceed reasonable limits and staff and management should have access to a number of avenues to ensure that as changes or new processes are adopted, workloads do not become unreasonable. Employees and management are encouraged to raise and address workload issues as soon and as efficiently as possible through line management, as follows: An issue is raised by reporting and discussing the matter with the immediate in-charge person and by entering the matter through the electronic incident management system Once raised and reported in accordance with (b)(i), the matter will be investigated and responded to as soon as reasonably practicable. Any agreed outcome will be recorded in writing; Where a matter remains unresolved, after the steps set out at (b)(i) and (b)(ii) have been undertaken, it will be escalated to the Regional Operations Manager or delegate. The matter will be responded to within 7 days (unless agreed otherwise). (c) If a workload issue remains unresolved, the matter should be dealt with in accordance with Clause 11, Dispute Resolution Procedure.

Workload Management Strategies. (a) The parties agree that appropriate strategies should be implemented to maintain balanced and safe workloads, identify and eliminate unnecessary tasks and recognise the adverse effect that excessive or insufficient workloads may have on Employees. (b) Employees' workloads must not exceed reasonable limits and staff and management should have access to a number of avenues to ensure that as changes or new processes are adopted, workloads do not become unreasonable. Employees and management are encouraged to raise and address workload issues as soon and as efficiently as possible through line management, as follows: : (i) An issue is raised by reporting and discussing the matter with the immediate in-charge person and by entering the matter through the electronic incident management system system; (ii) Once raised and reported in accordance with (b)(i), the matter will be investigated and responded to as soon as reasonably practicable. Any agreed outcome will be recorded in writing; ; (iii) Where a matter remains unresolved, after the steps set out at (b)(i) and (b)(ii) have been undertaken, it will be escalated to the Regional Operations Manager or delegate. The matter will be responded to within 7 days (unless agreed otherwise). (c) If a workload issue remains unresolved, the matter should be dealt with in accordance with Clause 11, Dispute Resolution Procedure.