Wrongful disconnection. (a) If we: (i) disconnect you when disconnection is prohibited under clause 12.2 of this agreement; or (ii) fail to comply with certain obligations under this agreement in respect of payment assistance prior to disconnecting you, you may be eligible for a service standard payment for each day that you are wrongfully disconnected. If so, we will credit the applicable service standard payment to your account as soon as reasonably practical. (b) Clause 12.3(a) of this agreement does not apply if an event beyond our control caused us to become liable for the payment.
Appears in 2 contracts
Sources: Standard Electricity Agreement, Standard Electricity Agreement