Common use of Your right to cancel the service Clause in Contracts

Your right to cancel the service. a) You may cancel the service at any time by: giving us 30 days’ notice (please note that you are required to give us this notice if you do not wish to continue to use the service after the end of the minimum term of a fixed-length agreement, otherwise we will continue to supply the service to you, or Giving us notice, if: i. we breach a material term of the agreement and we cannot remedy that breach, including where there are prolonged or repeated interruptions to your access to or use of, the service and the loss was not as a result of circumstances reasonably attributable to you or equipment that we are not responsible for, such as equipment that is owned by you or is not provided by us for you to use in connection with the service; or ii. we breach a material term of the agreement and we can remedy that breach, but we do not remedy that breach within 30 days after you give us notice requiring us to do so; or iii. any intervening event prevents the supply of the service in accordance with the agreement for more than 14 days. b) If the agreement is an unsolicited consumer agreement regulated by the unsolicited consumer agreement provisions of the Australian Consumer Law, you may also cancel the service i. before the end of the cooling-off period which is: A. if the agreement was negotiated otherwise than by telephone - the period of 10 business days from and including the first business day after you signed your application; or B. if the agreement was negotiated by telephone – the period of 10 business days from and including the first business day after you received written confirmation from us of your application; ii. in accordance with any additional termination rights you may have relating to unsolicited consumer agreements under the Australian Consumer Law. Details about these additional rights to cancel the agreement are set out in the information provided to you with your application. c) If the agreement is a fixed-length agreement, you may also cancel the service in accordance with clause 2A above. Clause 2A sets out the circumstances which give you the right to cancel the service if we change the agreement.

Your right to cancel the service. (a) You may cancel the service at any time by: : (i) giving us 30 days’ days notice (please note that you are required to give us this notice if you do not wish to continue to use the service after the end of the minimum term of a fixed-fixed- length agreement, otherwise we will continue to supply the service to youyou – see clause 2.7(b) above), or Giving or (ii) giving us notice, if: i. (A) we breach a material term of the agreement and we cannot remedy that breach, including where there are prolonged or repeated interruptions to your access to or use of, the service and the loss was not as a result of circumstances reasonably attributable to you or equipment that we are not responsible for, such as equipment that is owned by you or is not provided by us for you to use in connection with the service; or ii. (B) we breach a material term of the agreement and we can remedy that breach, but we do not remedy that breach within 30 days after you give us notice requiring us to do so; or iii. (C) any intervening event prevents the supply of the service in accordance with the agreement for more than 14 days. (b) If the agreement is an unsolicited consumer agreement regulated by the unsolicited consumer agreement provisions of the Australian Consumer Law, you may also cancel the service i. (i) before the end of the cooling-off period which is: A. (A) if the agreement was negotiated otherwise than by telephone - the period of 10 business days from and including the first business day after you signed your application; or B. (B) if the agreement was negotiated by telephone – the period of 10 business days from and including the first business day after you received written confirmation from us of your application; (ii. ) in accordance with any additional termination rights you may have relating to unsolicited consumer agreements under the Australian Consumer Law. Details If applicable, details about these additional rights to cancel the agreement are set out in the information provided to you with your application. (c) If the agreement is a fixed-length agreement, you may also cancel the service in accordance with clause 2A above. Clause 2A sets out the circumstances which give you the right to cancel the service if we change the agreement.