Custom Application Support definition

Custom Application Support means a maintenance program offered by RSA on an optional basis which provides its customers with maintenance of custom software developed and/or delivered under a professional services agreement or other equivalent agreement. This optional maintenance program consists of the technical services described in Section 2 below.
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Custom Application Support means a maintenance program offered by SecurID on an optional basis which provides its customers with maintenance of custom software developed and/or delivered under a professional services agreement or other equivalent agreement. This optional maintenance program consists of the technical services described in Section 2 below.
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Custom Application Support means a maintenance program offered by RedSeal on an optional basis which provides its customers with maintenance of custom software developed and/or delivered under a professional services agreement or other equivalent agreement. This optional maintenance program consists of the technical services described in Section 2 below.
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Examples of Custom Application Support in a sentence

  • Prior to receiving Custom Application Support, a Customer must have executed and have paid all fees outstanding under the Maintenance Agreement.

  • For certain custom software deliverables, Customers may enter into an Extended Support agreement for a period of one or two years to obtain Custom Application Support for custom software which has already reached its EOPS date.

  • In the event of a conflict between the terms and conditions of this Exhibit and the terms and conditions of the Agreement, with respect to Custom Application Support, the terms and conditions of this Exhibit shall govern.

  • Calls for Custom Application Support should be directed to the applicable technical support centers listed at the following link: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇▇/docs/DOC-1294.

  • Subject to Section 5(c), Custom Application Support may subsequently be renewed on an annual basis, unless RSA notifies Customer at least 60 days before the expiration of the initial term or any renewal term of its intent not to renew Custom Application Support.

  • In the event of a conflict between the terms and conditions of the CAS Agreement and the terms and conditions of the PS Agreement, with respect to Custom Application Support, the terms and conditions of the CAS Agreement shall govern.

  • Calls for Custom Application Support shouldbe directed to the applicable technical support centers listed at the following link: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇▇/t5/support-information/how-to-contact-rsa- support/ta-p/563897.

  • This Exhibit A to the Professional Services Agreement (“PS Agreement”) between RSA and Customer (the “CAS Agreement”) addresses RSA’s provision of Custom Application Support.

  • Subject to Section 5(c), Custom Application Support may subsequently be renewed on an annual basis, unless RSA notifies Customer at least sixty (60) days before the expiration of the initial term or any renewal term of its intent not to renew Custom Application Support.

  • This Exhibit A to the Professional Services Agreement between RSA and Customer (the “Agreement”) addresses RSA’s provision of Custom Application Support.


More Definitions of Custom Application Support

Custom Application Support means the support service for Custom Applications provided by Genesys and its qualified suppliers and described in Section 2 of this Schedule that provides (i) break/fix support services and documentation updates for Custom Applications; (ii) remote telephone or email assistance with respect to the support between the times stated in the “Custom Application Support Program Guide” located at ▇▇▇▇://▇▇▇▇▇▇▇▇▇▇.▇▇▇/support and (iii) You access to Genesys Professional Services personnel through the Genesys technical support interface, twenty-four (24) hours per day, seven (7) days per week, for “Critical” issues as defined herein. Telephone/email assistance shall comprise of: (A) clarification of functions and features of the Creations, (B) clarification of Documentation pertaining to the Creations or Packaged Services Offers and (C) error verification, analysis and resolution with respect to the Custom Applications. Custom Applications Support is not included in Support and is an optional, separate service offering.
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Related to Custom Application Support

  • Litigation support means administrative, technical, or professional services provided in support of the Government during or in anticipation of litigation.

  • Convention support order means a support order of a tribunal of a foreign country described in section 102(e)(iv).

  • Litigation support contractor means a contractor (including its experts, technical consultants, subcontractors, and suppliers) providing litigation support under a contract that contains the clause at 252.204-7014, Limitations on the Use or Disclosure of Information by Litigation Support Contractors.

  • Application Supported by Blocked Amount means an application, whether physical or electronic, by a Bidder (other than Anchor Investors) to make a Bid and authorising the relevant SCSB to block the Bid Amount in the relevant ASBA Account and will include amounts blocked by SCSBs upon acceptance of UPI Mandate Request made by the UPI Bidders;

  • Transaction Support Agreement means that certain transaction support agreement, dated as of October 20, 2022, by and among the Company, certain of its Subsidiaries and certain holders of its existing Indebtedness (together with all exhibits, annexes and schedules thereto, and as amended, restated, supplemented or replaced, in whole or in part, from time to time).