Device Availability definition
Examples of Device Availability in a sentence
Service Level (%) 99.50% If the Device Availability Service Level is not achieved, Customer will receive a credit against the monthly recurring Charges for Managed LAN at the affected Locations, calculated as follows: Total Outages less than or equal to 1 hour in excess of the committed Device Availability percentage.
If Customer also is entitled to receive credits under Clause 4 (Service Levels for Device Availability) of the SLA for the Orange IP VPN Service as a result of a similar Outage, then Customer shall receive the greater of the credits due and owing to Customer under both Clause 1.4 of this SLA for Managed LAN and Clause 4 of the SLA for the Orange IP VPN or Business VPN Service.
Borrower acknowledges and agrees that its obligations under the Credit Agreement are not subject to any offset, defense or counterclaim assertable by Borrower and that the Credit Agreement and the Loan Documents are valid, binding and fully enforceable according to their respective terms.
For Management Service(s), Device(s) shall be available in accordance with the Managed Device Availability Up-time Percentage, as identified in the MSS Offerings Chart, of each calendar month during the Term (excluding scheduled outage, hardware/software failures, failures resulting from changes made by Customer, and circumstances beyond SOC control, as further described I the Operations Manual).
The actual Site Device Availability is calculated on a Monthly basis according to the following formula: SDA = (1 – tOutage / tmax) × 100 ▪ SDA = percentage representing Device Availability ▪ tmax = total number of hours for the applicable Month ▪ tOutage = total number of hours that the Flexible SD-WAN Overlay-only Service has an Outage during the Month due to its malfunctioning Edge Router(s).
Network Device Availability A high-availability network device solution typically requires two (2) devices configured in a fail-over configuration.
The credit will be calculated as one thirtieth (1/30th) of the Monthly Recurring Charge for each full hour of Outage exceeding the Outage time allowed under the Site Device Availability Service Level, up to a cumulative maximum credit of 100% of Monthly Recurring Charge.
Device Availability is tested at five to fifteen-minute intervals.
Devices shall be available in accordance with the Managed Device Availability Up-time Percentage, as identified in the Service(s) Offerings Chart, of each calendar month during the Term (excluding Scheduled Outages, Maintenance, Hardware/Software Failures, Failures, as such terms are defined in the Ops Manual) resulting from changes made by the Customer, and circumstances beyond SOC control).
Device Availability is calculated on a monthly basis, and the Service Level for Device Availability is as follows.