Service Level Availability definition

Service Level Availability or “SLA” means the targeted availability levels measured in the Production environment, as specified in the SaaS Listing which may vary according to each SaaS Offering and its component capabilities.
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Service Level Availability or “SLA” means a contract between a service provider and its internal or external customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.
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Service Level Availability means the amount of time the Service is available calculated in accordance with this Schedule.
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Examples of Service Level Availability in a sentence

  • Service Level Availability is calculated on a calendar month, which will be pro-rated for the first calendar month of service.

  • Other than Scheduled SaaS Maintenance Services as outlined in Section III, emergency maintenance described below, Force Majeure as described in the Agreement and lack of Internet availability as described below, Contractor shall provide uptime to the SaaS Application and Hosted Service to achieve a 99.9% Service Level Availability.

  • TRITAN’s sole liability, and Client’s sole remedy for TRITAN’s failure to meet the Service Level Availability, shall be limited to Client’s right to receive credit set forth in the table below.

  • The following events shall be excluded from the calculation of Service Level Availability: (i) Force Majeure Event; (ii) outages due to a Scheduled Downtime (as defined under section 5.1 below); (iii) outages based on Customer networks, domain name server issues, or use not in accordance with the Documentation; and (iv) outages to remedy a security vulnerability or as required by law.

  • The following events shall be excluded from the calculation of Service Level Availability: (i) Force Majeure Event; (ii) outages due to Scheduled Downtime; (iii) outages based on Customer networks, domain name server issues, or use not in accordance with the Documentation; and (iv) outages to remedy a security vulnerability or as required by law.

  • The following schedule outlines the Service Level Availability (SLA) arrangements for Service Delivery; as well as the Service Level Agreement (SLA) arrangements for the Service Support.

  • Service/Activity Service Level Availability of the Services FPG Software will be available to Customer for normal use 99.5% of the time each month, not including scheduled downtime.

  • Service Level Availability is measured based on Services downtime or when the Service is not available to transmit and receive communications.

  • Service Level Availability and for-a-fee updates and upgrades are set forth in the Support Service Agreement.

  • Abnormal will adhere to the Service Level Availability Policy ("SLA") set out in the Documentation.


More Definitions of Service Level Availability

Service Level Availability means the sum of qualifying service level indicators of the Services and Features (as defined in Section 3) in a month, divided by the sum of total qualifying requests of the Services and Features in a month. Further information regarding Service Level Availability is available at ▇▇▇▇▇://▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇/handbook/engineering/infrastructure/team/gitlab-dedicated/slas/#availability-score- calculation. Service Level Availability does not include Downtime resulting from (1) misuse or misconfiguration of Dedicated SaaS, (2) components or services provided with Dedicated SaaS, (3) factors outside of GitLab’s reasonable control, such as Disasters or Force Majeure Events, or (4) Customer’s or selected cloud hosting providers services, equipment or other technologies. Scheduled System Maintenance or Unscheduled System Maintenance necessary to address critical issues (e.g., security vulnerabilities, data consistency issues, etc.) are also not included in the calculation of Service Level Availability.
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Service Level Availability means the actual availability of access and all functionality of the Services described in a Service Level expressed as percentage of the Scheduled Availability for such Services.]
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Service Level Availability means target availability corresponding to the Managed Sentinel & XDR Service.
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Service Level Availability. (SLA) means the levels measured during Production as specified in the SaaS Listing which may vary according to each SaaS offering and its component capabilities.
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Related to Service Level Availability

  • Service Availability The total number of minutes in a calendar quarter that the Tyler Software is capable of receiving, processing, and responding to requests, excluding maintenance windows, Client Error Incidents and Force Majeure.

  • System Availability means, with respect to any particular calendar month, the ratio obtained by subtracting Unscheduled Downtime during such month from the Total Monthly Time, and thereafter dividing the difference so obtained by the Total Monthly Time. Represented algebraically, System Availability for any particular calendar month is determined as follows:

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.