Service Level Matrix definition

Service Level Matrix means the specific Service Levels as set forth in Attachment B-1
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Service Level Matrix means the matrix to be attached as Attachment F-1 to this Schedule after it is agreed upon by the Parties pursuant to Section 8.
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Service Level Matrix means the specific Service Levels as set forth in Appendix no.1 to this Attachment
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Examples of Service Level Matrix in a sentence

  • The Reporting Service Level is set forth on the Service Level Matrix attached hereto as Schedule 1.

  • The Resolution Time Service Level is set forth on the Service Level Matrix attached hereto as Schedule 1.

  • For each Service Level Failure, Company shall promptly issue Saint Luke’s a credit (a “Service Level Credit”) in the amount set forth on the attached Service Level Matrix.

  • The Response Time Service Level is set forth on the Service Level Matrix attached hereto as Schedule 1.

  • Supplier shall provide the Services as required to meet or exceed the Service Levels in Exhibit B.1 (Service Level Matrix).

  • Supplier shall provide the Store Services as required to meet or exceed the Service Levels in Exhibit B.1 (Service Level Matrix).

  • Service Calls by Gap related to these failing parts will not be measured by Supplier for call distribution purposes as defined in Exhibit B.1 (Service Level Matrix).

  • Supplier will maintain, at its own expense, adequate inventories of and supply arrangements for repair parts and replacement spares (including hard drives) for Covered Machines, at suitable geographic locations, to enable Supplier to meet the timeframes for On-site Arrival and Problem Resolution set forth in Exhibit B.1 (Service Level Matrix).

  • Maintenance Services include warranty and off-warranty hardware maintenance to provide responses in accordance with Exhibit B.1 (Service Level Matrix).

  • Supplier will dispatch its CSR(s) for arrival on-site at the affected Covered Location in accordance with the applicable timeframe for On-site Arrival as set forth in Exhibit B.1 (Service Level Matrix).


More Definitions of Service Level Matrix

Service Level Matrix means that portion of the relevant Service Schedule setting forth all Critical Deliverables, Critical Service Levels, and Key Performance Indicators for the Services governed by such Service Schedule, together with an Allocation of Pool Percentage or Deliverable Credit for each such item as designated by the City in accordance with this Schedule 13.1.
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Service Level Matrix has the meaning given in Schedule 6 (Service Levels and Service Credits);
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Service Level Matrix. Schedule sets forth certain Service Levels against which Service Provider’s performance of the Services shall be measured. Service Provider shall perform the Services at or above the levels of performance indicated for CPIs, KPIs and GPIs as set forth in this Schedule D-1 and the applicable “Service Level Matrix” Schedule, and if Service Provider fails to do so and is not otherwise excused from such failure, Service Provider shall take the corrective actions and may be subject to the other remedial measures specified in this Schedule D-1 and the Agreement.
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Related to Service Level Matrix

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;