Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.
Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.
Severity Level means the actual impact of a Defect on a user’s operational environment as further described in the table below.
Use Level means the maximum permitted use level for each Use Type, as specified in the applicable Notification Form.
Uptime means the time period when specified services are available with specified technical and service standards as mentioned in section titled WARRANTY SUPPORT” "%Uptime" means ratio of 'up time' (in minutes) as mentioned in section titled “Warranty support”