Standard Service Level definition

Standard Service Level means the average standard of service and performance (including as to volume, quality and content and excluding any KPIs, additional service levels or other measures in respect to any of the Services) to which service(s) equivalent to the relevant Service were provided by the Service Provider to the Service Recipient during:
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Standard Service Level means a best efforts services in terms of the following minimum standards: (i) time to respond – 8 hours, (ii) mean time to restore – 24 hours, and (iii) availability guarantee – 96%.
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Standard Service Level means the Standard Service Level described in the corresponding Schedule for a Licensed Product attached hereto provided to Client at no extra charge.
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Examples of Standard Service Level in a sentence

  • This is the Standard Service Level agreement for services provided by Information and Educational Technology (IET) to the campus.

  • The Company Standard Service Level Agreement applies, as set out below.

  • This document is the Standard Service Level Agreement (‘SLA') between the Customer and the Processor and forms a contract between the two parties relating to the collection, data sanitisation, sale and recycling of Information & Communication Technologies (ICT) equipment.

  • For Standard Service Level requests, ITS will strive to acknowledge requests, to assign a service technician, and to perform initial triage during the same business day.

  • In support of services outlined in this Agreement, the Supplier will respond to service related incidents and/or requests submitted by the Client within the BPD Zenith Ltd Standard Service Level Agreement.

  • The Service Provider shall be entitled to change the location or premises from which any of its Services are provided, or the entity providing those Services, and this shall not be considered a Change for the purposes of this Agreement provided that such change does not have a negative impact on: (a) regulatory (e.g. GxP) compliance; or (b) the Standard Service Level.

  • Standard Service Level Agreement (SLA) -------------------------------------- International / US National Private Line International/National Private Line service will be backed by a Standard Service Level Agreement that has two components: a Service Delivery SLA and a Network Performance SLA.

  • In the event of a conflict between the terms and conditions of this Agreement and any other agreements, the order of precedence shall be: (1) this Agreement (2) the applicable Order Form (3) the applicable SOW (if any) (4) the Support Terms and Conditions (5) Terms of Service and Acceptable Use (6) Standard Service Level Agreement.

  • High-performance cloud hosting available Normal business hours This is the Standard Service Level agreement for services provided by Information and Educational Technology (IET) to the campus.

  • Other training includes: SANS "Secure the Human" IBM AppScan Nessus AppSIG This is the Standard Service Level agreement for services provided by Information and Educational Technology (IET) to the campus.

Related to Standard Service Level

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Standard Service means Facilities which meet good economic electric industry practice including safety, reliability and operating criteria and standards consistent with the particular characteristics of service as determined by FortisAlberta acting reasonably;

  • Standard Services means the standard Services referred to in Schedule 1 (Services) of this Framework Agreement;

  • Service Level Credit is defined in Section 8.