Support Issue definition

Support Issue means any error or defect in the Software at the Location which causes it not to perform in accordance with the functionality set out in the Documentation.
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Support Issue. “means a question or issue within the scope of the Support Services Agreement submitted by you using your Private Support Portal requiring a response from NXP.
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Support Issue. If the Customer believes that there is a Fault with the Covered Software then the Customer (by acting through the Customer’s Support Representative or any other individuals authorised by the Customer) shall notify the Company by telephone, customer portal or e-mail using the Company’s nominated support phone numbers or email address(es) of the defect, error or non-compliance ("Support Issue") in question and provide the Company with a documented example of such Support Issue. Critical Priority Incidents must be logged by telephone. "Support Period" the total period during which the Company shall provide the Support and Maintenance Services as set out in the Order Form, which shall be for a minimum period of one Year. "Third Party License" any license relating to Third Party Software;
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Examples of Support Issue in a sentence

  • Thereafter, Cyres will, as soon as reasonably practicable, assign a priority status to the Support Issue and inform the Contact Person accordingly.

  • The scheduling of the visit will reflect the priority assigned by ▇▇▇▇▇ to the Support Issue.

  • Working Days (Monday – Fridays, excluding public holidays and declared non-working days by the Country’s Government where ChainUp office operates from) 24/7 supports whole calendar year, across all time-zones 24/7 supports whole calendar year, across all time-zones Treatment Standard Product Support Priority Support Priority Support Issue Handling Access to 24/7 support for priority (P1 and P2) matters only.


More Definitions of Support Issue

Support Issue means a failure of the Planet Product(s) to conform to the Documentation.
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Support Issue shall have the meaning assigned to it in paragraph 3.2 (a) of the Service Terms;
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Support Issue will mean a single, isolated item or question relating to the Business Partner Product. As used herein. if Business Partner is required to respond to or to issue a response, Business Partner will both contact the Customer, whether by telephone or email and also take internal steps to address the Support Issue. ​
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Support Issue. Any matter requiring the support in relation to the Software or Service, including correction of a Fault. Support Period: the Subscription Term. Support Request: written request made by the Customer in accordance with this Policy for support in relation to the Software or Service, including correction of a Fault. Support Services: Maintenance of the then-current version or release of the Software or Service, including Help Desk Support and Second Tier Support, but excluding any Out-of-scope Services.
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Related to Support Issue

  • Right Issue means an offer of shares open for a period fixed by the directors to holders of shares of the Company or any class thereof on the register on a fixed record date in proportion to their then holdings of such shares or class thereof (subject to such exclusions or other arrangements as the directors may deem necessary or expedient in relation to fractional entitlements or having regard to any restrictions or obligations under the laws of any relevant jurisdiction or the requirements of any recognized regulatory body or any stock exchange).”

  • Test Issue means any variance or non-conformity of the Services or Deliverables from their requirements as set out in the Call Off Contract;

  • Support Request means a request for assistance received by Blackboard's Service Desk and/or Service Desk Infrastructure from an Authorized User, such as any answered phone call, answered email, or answered chat.