Support Requests definition

Support Requests means a request by the State to Vendor related to the Application Services, Systems(s), or related Deliverables being un-Available.
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Support Requests means a request for assistance to resolve a problem involving unexpected behavior, poor performance or system crash of the Software or a request for support that involves no modifications to application code, such as a question.
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Support Requests means a request made by the Client for support in relation to the Support Services
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Examples of Support Requests in a sentence

  • They will not include Support Requests that are resolved by other organizations.

  • For Severity 1 Error and Severity 2 Error Support Requests, 24-hour support is available via telephone, Support Portal or email.

  • This metric will include only the Support Requests that are transferred to Ontotext for resolution.

  • During normal business hours, support for Severity 1 Error and Severity 2 Error Support Requests following the guidelines specified in the relevant Standard Support Services and Premium Support Services sections.


More Definitions of Support Requests

Support Requests means service support calls or online support tickets initiated by Customer where the underlying issue is determined to reside in Customer’s host environment (not in the Application Acceleration Services or Application Acceleration Services network) or other requests outside the scope of support. Additional Support Requests beyond those included in a particular Service package may be subject to Application Acceleration Services standard rates.
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Support Requests means a request by the State to Vendor related to the Application Services, Systems(s), or
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Support Requests means the point in time at which one Party notifies the other of an actual or potential fault in the Services;
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Support Requests means CDN Service support calls initiated by Customer where the underlying issue is determined to reside in Customer’s host environment (not in the CDN Service, Orange
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Support Requests means a request by the Agency to Vendor related to the Application Services, Systems(s), or related Deliverables being Unavailable.
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Support Requests means as referenced in clause 7 below under this SLA.
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Related to Support Requests

  • Support Request means a request for assistance received by Blackboard's Service Desk and/or Service Desk Infrastructure from an Authorized User, such as any answered phone call, answered email, or answered chat.

  • Direct Debit Request means the Direct Debit Request between Us and You.

  • Payment request means any request for contract financing payment or invoice payment by the Contractor. To constitute a proper invoice, the payment request must comply with the requirements identified in the applicable Prompt Payment clause included in the contract, or the clause 52.212-4 Contract Terms and Conditions - Commercial Items included in commercial item contracts. The IPP website address is: https://www.ipp.gov.

  • Data Subject Request means a request from a Data Subject to exercise its rights under the Data Protection Laws in respect of that Data Subject's Personal Data;