Total Unavailability definition

Total Unavailability has the meaning set out in Schedule 8 [Payments];
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Total Unavailability in respect of the Facility occurs when:
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Total Unavailability has the meaning set out in Schedule 8 [Payments]; “Transfer Date” has the meaning set out in Schedule 7 [Lands];
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Examples of Total Unavailability in a sentence

  • The following shall be excluded from the application of service level requirements and the measurement of Total Unavailability (“Exclusion’):  Failure by the customer to open a critical trouble ticket over the phone with 10D Tech’s customer support within twelve (12) hours of the total outage;  Faults arising from the customer’s telecommunications provider or their telecommunications provider’s equipment or applications.

  • The following means times to repair (MTTR) will be considered: Severity Type of Impact Solution¹ Target2 Period of Execution P1 Total Unavailability • Service is unavailable for a specific client (link out of service); • Error rate in the data link or Internet that completely prevents the normal flow of data; • Client prevented from using the service.

  • Total Unavailability will be counted only if the customer opens a Critical trouble ticket over the phone with Unity’s customer support within twelve (12) hours of the total outage.

  • Total Unavailability comprises the number of minutes in which the Unity UCaaS Solution service was completely unavailable or as mutually agreed to be performing so poorly as to be effectively unusable within the demarcation point of Unity’s data center infrastructure.

  • At customer’s request, Unity will calculate Total Unavailability.

  • After 10D Tech’s closure of the critical trouble ticket, for each cumulative hour of Total Unavailability, customer’s account shall be credited the pro-rated charges for one day of the monthly charges assigned to the respective End User and specifically affected by the total outage.


More Definitions of Total Unavailability

Total Unavailability occurs when:
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Total Unavailability means that actors effectively cannot perform any of their tasks and responsibilities using the telecom service (e.g. phone calls can be made but are completely unintelligible because of extremely poor quality).
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Total Unavailability has the meaning set forth in Section 1.1 (Definitions) of Exhibit X-2 (Deductions).
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Total Unavailability is defined as the total time in minutes between the Start Time and the End Time (rounded up to the nearest whole minute) in the relevant Measurement Period (or First Measurement Period) during which the Core Services were inoperable or unusable as determined in accordance with the unavailability computation calculated pursuant to paragraph 5 of this Schedule. Subject to any express provisions of the Agreement, the Company shall maintain the Service Levels for each of the Core Services as set out in paragraph 2 of this Schedule. If, in any one event, more than one of the Core Services fails, the Unavailability Computation will be based on only the longest duration of any of these Core Services in that said event. Core Services and Service Levels shall mean: Core Service Measurement Period First Measurement Period Power A service level of 100% for power to the data centre A service level of 100% for power to the data centre Climate An average temperature of between 19ºC and 23ºC across the data centre An average temperature of between 19ºC and 23ºC across the data centre Fire Detection A service level of 100% to the data centre floors A service level of 100% to the data centre floors Security Security systems will operate on a 24/7/365 basis and will operate to 100% capability Security systems will operate on a 24/7/365 basis and will operate to 100% capability Virtual Server A service level of 100% of availability to your unique virtual server instance A service level of 100% of availability to your unique virtual server instance Exclusions from Service Levels The parties agree that, notwithstanding any other provision in this Agreement, the Company will not be responsible for failure to provide the Core Services or failure to meet the Service Levels to the extent that the failure is due to:
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Related to Total Unavailability

  • Unavailability (or “Unavailable”) the Flexibility Services, in accordance with the Service Requirements, are not Available to be delivered to the Company; “Utilisation Instruction” an instruction by the Company to the Provider to deliver Flexibility Services;

  • Benchmark Unavailability Period means, the period (if any) (a) beginning at the time that a Benchmark Replacement Date has occurred if, at such time, no Benchmark Replacement has replaced the then-current Benchmark for all purposes hereunder and under any Loan Document in accordance with Section 3.03 and (b) ending at the time that a Benchmark Replacement has replaced the then-current Benchmark for all purposes hereunder and under any Loan Document in accordance with Section 3.03.

  • Suppressed Availability means, at any time, an amount, if positive, by which the Borrowing Base at such time exceeds the Aggregate Commitments at such time; provided that Suppressed Availability at any time shall not exceed 2.5% of the Aggregate Commitments at such time.

  • Scheduled Unavailability Date has the meaning specified in Section 3.03(b).

  • General Availability means the date a version of Software was first made available to be licensed by Sandvine customers.