Access to Support; Response Times Sample Clauses
The "Access to Support; Response Times" clause defines the obligations of a service provider to make support resources available to the customer and sets expectations for how quickly the provider will respond to support requests. Typically, this clause outlines the channels through which support can be accessed (such as email, phone, or online portals) and specifies response timeframes based on the severity or priority of the issue. Its core function is to ensure that customers receive timely assistance when problems arise, thereby minimizing downtime and clarifying the provider's commitment to customer service.
Access to Support; Response Times. Customer may report Unscheduled Downtime at any time (“24x7x365”) by sending Lattice an e-mail to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇. During Normal Business Hours, ▇▇▇▇▇▇▇ will exercise commercially reasonable efforts to respond to reports of Unscheduled Downtime within 30 minutes of each such report.
Access to Support; Response Times. Customer may report Unscheduled Downtime at any time (“24x7x365”) in accordance with the Regent customer support process. 9 REV 110713-1 CONFIDENTIAL [***] Confidential portions of this document have been redacted and filed separately with the Commission.
Access to Support; Response Times. Customer may report Unscheduled Downtime at any time (“24x7x365”) by accessing the Spark Customer Portal or sending Coherent an e-mail to ▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇▇▇▇. Coherent will exercise commercially reasonable efforts to respond to reports of Unscheduled Downtime within 1 hour of each such report.
Access to Support; Response Times. Licensee may report Unscheduled Downtime at any time (“24x7x365”) by sending AIS an e-mail to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. AIS will exercise commercially reasonable efforts to promptly respond to and investigate reports of Unscheduled Downtime.
Access to Support; Response Times. Anthem may report Downtime at any time (“24x7x365”) by telephoning Castlight at [***]for live issue reporting which shall be staffed with a live individual at Castlight’s Network Operations Center (“NOC”), or submitting an incident through Castlight’s web-based customer support portal.
Access to Support; Response Times. Anthem may report Unscheduled Downtime at any time (“24x7x365”) by telephoning Vendor at ▇-▇▇▇-▇▇▇-▇▇▇▇ or submitting an incident through Vendor’s web-based customer support portal.