Common use of Additional Support Services Clause in Contracts

Additional Support Services. Contractor shall provide without additional cost to the County, except as provided in this Agreement, the following additional services: a) On-Site Hardware Repair: Contractor will provide (1) on-site visit per term not to exceed five (5) working days to repair Verity Voting System Hardware by one ▇▇▇▇ technician. Materials, supplies, and replacement parts (with the exception of Consumables), and standard transportation/shipping thereof, are included. Consumables are defined as batteries (all types, including CMOS and device backup batteries), Vdrives, Verity keys, paper rolls, paper, ballot stock, toner, ▇▇▇▇▇▇ Scanner calibration packets, ▇▇▇▇▇▇ Scanner Cleaning Kits, ▇▇▇▇▇▇ Scanner Roller Replacement Kits, and Isopropyl alcohol wipes. . b) Hardware Return Merchandise Authorization (RMA): County may ship Return Merchandise Authorization Hardware (RMA), goods returned for repair, to Contractor for repair in up to four (4) shipments per term, each shipment not to exceed one (1) percent of the County's total inventory of Verity Scan and Ballot Boxes, Verity Touch Writer (and printers and booths), and Verity Print (and printers). All parts and materials required for RMAs of the equipment are included at no additional charge, with the exception of Consumables (defined in a)). Contractor shall be required to return all completed RMA's in a period of sixty (60) calendar days or less from the date the Contractor received the item. Contractor shall be required to provide in writing to the Project Manager ifthe RMA will exceed the sixty (60) calendar day requirement due to parts delay. Description of the part(s) on backorder and expected delivery time shall be included. c) Computer and Peripherals Configuration: Configuration of Verity PCs and peripherals, purchased through the Contractor according to Contractor's published specifications, as per the requirements defined by The State ofCalifornia Secretary of State, are included.

Additional Support Services. Contractor shall provide without additional cost to the County, except as provided in this Agreement, the following additional support and maintenance services: a) On-Site Hardware Repair: Contractor will provide (1) on-site visit per term year not to exceed five (5) working days to repair Verity ▇▇▇▇ Voting System Hardware by one ▇▇▇▇ technician. Materials, supplies, and replacement parts (with the exception of Consumables)parts, and standard transportation/shipping thereof, are included. Consumables are defined as batteries (all types, including CMOS and device backup batteries), Vdrives, Verity keys, paper rolls, paper, ballot stock, toner, ▇▇▇▇▇▇ Scanner calibration packets, ▇▇▇▇▇▇ Scanner Cleaning Kits, ▇▇▇▇▇▇ Scanner Roller Replacement Kits, and Isopropyl alcohol wipes. . b) Hardware Return Merchandise Authorization (RMA): County may ship Return Merchandise Authorization Hardware (RMA), goods returned for repair, to Contractor for repair in up to four (4) shipments per termyear, each shipment not to exceed one (1) percent of the County's ’s total inventory of Verity Scan and Ballot BoxesJBCs, Verity Touch Writer (and printers and eSlates, DAUs, eSlate/DAU booths), and Verity Print (and printers)VBOs. All parts and materials required for RMAs of the equipment are included at no additional charge, with the exception of Consumables (defined in a))consumables such as paper rolls, batteries, and MBBs. Contractor shall be required to return all completed RMA's ’s in a period of sixty (60) calendar days or less from the date the Contractor received the item. Contractor shall be required to provide in writing to the Project Manager ifthe if the RMA will exceed the sixty (60) calendar day requirement due to parts delay. Description of the part(s) on backorder and expected delivery time shall be included. c) Computer and Peripherals Configuration: Configuration of Verity HVS 6.2.1 PCs and HVS peripherals, purchased through by the Contractor County, according to Contractor's ’s published specifications, at d) ▇▇▇▇ Voting System (HVS) Tools and Utilities: County will receive commercially available tools and utilities as per the requirements defined by The State ofCalifornia Secretary they relate to County owned HVS 6.2.1 equipment according to C ontractor’s release schedule and agreed upon Statements of State, Work. e) Engineering Services Support: No service days are included. Projects required by the County w ill be billed at ▇▇▇▇’▇ then prevailing Engineering Services rates, less 40%. f) Utilities Outside the Current HVS: County will receive unlimited regular-release utilities according to Contractor’s release timeline that are released for general customer availability. g) Training in Austin: County may take advantage of training at Contractor’s facility in Austin. There is no limit to the number of County employees or days, and the cost of training is included. County will be responsible for transportation, room and board, and any other travel-related expenses.

Additional Support Services. Contractor shall provide without additional cost to the County, except as provided in this Agreement, the following additional services: a) On-Site Hardware Repair: Contractor will provide (1) on-site visit per term not to exceed five (5) working days to repair Verity Voting System Hardware by one ▇▇▇▇ technician. Materials, supplies, and replacement parts (with the exception of Consumables), and standard transportation/shipping thereof, are included. Consumables are defined as batteries (all types, including CMOS and device backup batteries), Vdrives, Verity keys, paper rolls, paper, ballot stock, toner, ▇▇▇▇▇▇ Scanner calibration packets, ▇▇▇▇▇▇ Scanner Cleaning Kits, ▇▇▇▇▇▇ Scanner Roller Replacement Kits, and Isopropyl alcohol wipes. . b) Hardware Return Merchandise Authorization (RMA): County may ship Return Merchandise Authorization Hardware (RMA), goods returned for repair, to Contractor for repair in up to four (4) shipments per term, each shipment not to exceed one (1) percent of the County's ’s total inventory of Verity Scan and Ballot Boxes, Verity Touch Writer (and printers and booths), and Verity Print (and printers). All parts and materials required for RMAs of the equipment are included at no additional charge, with the exception of Consumables (defined in a)). Contractor shall be required to return all completed RMA's ’s in a period of sixty (60) calendar days or less from the date the Contractor received the item. Contractor shall be required to provide in writing to the Project Manager ifthe if the RMA will exceed the sixty (60) calendar day requirement due to parts delay. Description of the part(s) on backorder and expected delivery time shall be included. c) Computer and Peripherals Configuration: Configuration of Verity PCs and peripherals, purchased through the Contractor according to Contractor's ’s published specifications, as per the requirements defined by The State ofCalifornia of California Secretary of State, are included. d) Engineering Services Support: No service days are included. Projects required by the County will be billed at ▇▇▇▇’▇ then prevailing Engineering Services rates, less 40%. e) Training in Austin: County may take advantage of training at Contractor’s facility in Austin. There is no limit to the number of County employees or days, and the cost of training is included. County will be responsible for transportation, room and board, and any other travel-related expenses. f) Discretionary Professional Service Days: Five (5) on-site days per term for ▇▇▇▇ Professional Services (trainers, project managers, and technical consultants). Days do not roll over, unless mutually agreed on. Failure to use allotted Professional Services Days will not result in a discount or refund of any part of the fee owing hereunder. Professional Service Days cannot be exchanged for Verity or third party equipment, software, support, maintenance fees, service days, or any other good or service. Professional Services Days are in addition to and are not the same as Engineering Services time. Days used over the allotted 5 per term will be billed at ▇▇▇▇’▇ then prevailing Professional Services rates, less 40%.