Availability and Service Levels Clause Samples

Availability and Service Levels. We will use reasonable endeavours to ensure the Service meets the then current service level standards as specified in the Documentation, except for: (i) planned Maintenance (of which we shall give reasonable notice); (ii) any unavailability that is necessary to protect you, Sage or our subcontractors (wherever practicable we will give you prior notice of such unavailability); (iii) any unavailability caused by a Force Majeure Event; or (iv) where we suspend your access to the Service in accordance with the terms of this Agreement.
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Availability and Service Levels. Supplier Services shall be ready for use 24 hours per day 7 days per week. Supplier shall provide a technical or customer support center for the reporting by Authorized Users of technical service problems encountered by Subscribers while using the Services. Authorized User is responsible for any repairs to any non-Supplier facility or equipment on Authorized User’s side of the demarcation point. Authorized User may request a technician dispatch for Service problems. . Supplier will assess a dispatch fee set forth in Exhibit A, “Service Fees” if it reasonably determines the problem is caused by non-Supplier facilities or equipment on Authorized User’s side of the demarcation point.
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Availability and Service Levels. 7.1 The service levels set out in the applicable service level schedule shall apply to the availability and performance of the Services. The said schedule also sets out the service level credits agreed to, if any, in the event Nets is not able to meet the service levels. The Customer is entitled to exercise other remedies in addition to the service level credits, however, any service level credits paid shall be deducted in any claim for damages or a proportionate reduction. 7.2 Notwithstanding any warranties and representations in this Agreement, the Services are provided "as-is" and "as-available", and Nets shall use its reasonable efforts to maintain the good availability of the Services. The Customer is, however, not given any warranty as to the Services being free from errors or that the Services can be used uninterrupted.
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Availability and Service Levels. 7.1 The service levels set out in the applicable service level schedule shall apply to the availability and performance of the Services. The said schedule also sets out the service level credits agreed to, if any, in the event Nets is not able to meet the service levels. The Customer is entitled to exercise other remedies in addition to the service level credits, however, any service level credits paid shall be deducted in any claim for damages or a proportionate reduction. 7.2 Notwithstanding any warranties and representations in this Agreement, the Services are provided "as-is" and "as-available", and Nets shall use its reasonable efforts to maintain the good availability of the Services. The Customer is, however, not given any warranty as to the Services being free from errors or that the Services can be used uninterrupted.
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Related to Availability and Service Levels

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.