Availability and Uptime Clause Samples

The Availability and Uptime clause defines the minimum level of service accessibility and operational time that a provider must maintain for its systems or services. Typically, this clause specifies a percentage of uptime (such as 99.9%) over a set period, and may outline procedures for monitoring, reporting, and addressing downtime incidents. Its core practical function is to set clear expectations for service reliability, thereby protecting users from excessive outages and ensuring accountability for service interruptions.
Availability and Uptime. Our published Service Level Agreement Terms, when applicable to the Software, sets forth Our service availability and uptime commitment.
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Availability and Uptime. Mercatus will make all commercially viable efforts to keep the Platform available at least 99.95% of each month during the Term, excluding “Scheduled Downtime” and “Other Causes” (“Service Level Commitment”). The Platform is available when users are able to successfully login to the application and access their project(s).
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Availability and Uptime. Licensor shall make the Web Site available for use by the Licensee 95% or normal business hours (M-F, 8AM to 11PM ET), and 90% of off-business hours (M-F, 11PM to 8AM ET) during the term of the Agreement.
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Availability and Uptime. The quality of performance of the Strate CMFE services shall be measured in part or in full by comparing actual performance against target Service Levels. The designated systems and infrastructure supporting the Production System environment will be available at least 99.5% of the time during the working calendar month. This is calculated on the basis of five days per week for the hours of 05:00 ~ 19:00 every business day. Any incident/event should be reported to the Strate Help Desk for prioritizing. The prioritization will be based on the severity of the incident/event. This group will then escalate any issues to the appropriate technical group.
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Availability and Uptime. Licensor shall ensure that the Software is available 99.9% of the time, excluding the time the Software is not Available as a result of one or more of the following exceptions: A) Any scheduled maintenance or planned downtime for which the Licensor provides a minimum of one (1) week's advance written notice to the Licensee; B) Any delay, act, or omission by the Licensee, or any access to or use of the Software by the Licensee, or by any individual using the Licensee’s user identification and password, that is not in compliance with the terms and conditions of this Agreement; or C) A Force Majeure event.
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Related to Availability and Uptime

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • Minimum Availability Borrower shall have minimum availability immediately following the initial funding in the amount set forth on the Schedule.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.