Calculation of Service Availability Sample Clauses

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Calculation of Service Availability. Service Availability = [ 1 – ((number of minutes of Down Time x number of impacted users) / (total number users x total number of minutes in a calendar month))] x 100 Availability shall be rounded to nearest hundredth of a percent in determining the applicable credit.
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Calculation of Service Availability. Service Availability = [ 1 – ((number of minutes of Down Time x number of impacted users) / (total number users x total number of minutes in a calendar month)) x 100] Availability shall be rounded to nearest thousandth of a percent in determining the applicable credit. Service Credits for Down Time will not exceed 30% MRC.
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Calculation of Service Availability. Company will use commercially reasonable efforts to provide up time for the Licensed Product as specified on Schedule “A” hereto (and each successively lettered Schedule, if applicable). Up time will be calculated by dividing the available minutes when the Licensed Product is actually available to Client per calendar month by the total available minutes for such calendar month, excluding Scheduled Maintenance as defined in Section 3 below (“Service Availability”). The calculation of Service Availability also shall exclude the following: (i) unavailability resulting from Client’s or any third party’s hardware or software; By way of example and without any limitation, unavailability resulting from any Cloud Services Provider shall be excluded from the calculation of Service Availability, provided that SCW will put its best efforts to make the third party providers fix any problems related to their products or services. However, Company cannot guarantee 100% service availability of third party providers. (ii) unavailability resulting from slow or lack of Internet connectivity; By way of example and without any limitation, unavailability resulting from any Mobile Operators’ services shall be excluded from the calculation of Service Availability, provided that SCW will put its best efforts to make the third party providers fix any problems related to their products or services. However, Company cannot guarantee 100% service availability of third party providers. (iii) unavailability resulting from the actions or inactions of Client or any third party; (iv) unavailability resulting from the failure of Client or Client’s Users to use the Licensed Product in accordance with the Documentation and/or Training; (v) unavailability resulting from Client’s use of the Licensed Product after Company has advised Client to modify its use of the Licensed Product (without limiting the functionality of the Licensed Product) if Client did not modify its use as advised; (vi) unavailability during beta and trial services (as determined by Company); (vii) unavailability due to any event or circumstance beyond Company’s reasonable control, including, without limitation, strikes, governmental action, unusually severe weather, acts of God or public enemy (each, a “Force Majeure Event”). Service Credits are only provided if the Client has opened a Trouble-Ticket, as defined in Section 3(b) above within three Business Days of the initial incident, and shall only be calculated based on ...
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Calculation of Service Availability. The Service’s availability in a given month shall be calculated as follows: Target Availability and Service Level. Exhibit B: Non-disclosure Agreement
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Related to Calculation of Service Availability

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • Availability of Service We will use reasonable efforts to make the Service available for your use on a continuous basis. The Service may be unavailable for short periods of time for regular or emergency system maintenance. We will endeavor to have our scheduled maintenance occur during non-peak hours. In addition, accessibility to the Service may be interrupted because of conditions beyond our control, including outages in Internet, cellular or other communications availability. We will use diligent efforts to re-establish the Services as promptly as possible. We do not promise the Service will always be available for your use. We may elect to discontinue this Service at any time. If we choose to discontinue the Service, we will provide you with reasonable notice in advance of that fact. We reserve the right at all times to take actions to protect our systems and information, including denial of access to users of the Service.

  • Availability of Services CBT agrees not to discontinue or refuse to provide any service provided or required hereunder other than in accordance with the terms of this Agreement, or unless required by the Commission.