Classification of Errors Clause Samples
The "Classification of Errors" clause defines how different types of mistakes or defects are identified and categorized within a contract or project. Typically, this clause outlines specific criteria for distinguishing between minor, major, and critical errors, and may provide examples or thresholds for each category. By clearly classifying errors, the clause helps determine the appropriate remedies, responsibilities, or escalation procedures, ensuring that issues are addressed proportionately and efficiently.
Classification of Errors. “Error” shall mean a defect which causes the Licensed Software not to function substantially in conformance with the Specifications. Errors are classified as follows:
Classification of Errors. Upon receipt of requests for support, we classify support calls on the following basis: 1 Licensing issues related to deployment of the user’s product.
Classification of Errors. When Silver Spring determines that the root cause of an Incident is an Error, it will classify the Error in accordance with the Severity Levels defined in Table 3. The Parties will resolve any disagreements about the Severity Level designation as soon as is reasonably practical.
Classification of Errors. Upon identification of any Error, Customer shall notify SWI of such Error and provide SWI with enough information to locate and/or replicate the Error. SWI shall determine in its reasonable judgment the classification of such Error as either a Level 1, 2, 3 or 4 Error, provided, however, that if the Service Plan selected by Customer only provides for correction of Errors in the next major release of SWI Software, then no such classification shall be made.
Classification of Errors. Upon identification of any Error, AOL shall notify SpeechWorks of such Error and provide SpeechWorks with a reasonable amount of information to assist SpeechWorks to locate and/or replicate the Error. [ ] the classification of such Error as either a Level 1, 2, 3 or 4 Error; provided, however, that if the Service Plan only provides for correction of Errors in the next major release of SpeechWorks Software, then no such classification shall be made.
Classification of Errors. An Error shall be classified in accordance with the following terms:
Classification of Errors. Upon receipt of requests for support, we classify support calls on the following basis: 1 Licensing issues related to deployment of the user’s product. 2 Produces an emergency situation in which the Covered Software is inoperable, or fails catastrophically 3 Produces a detrimental situation in which performance (throughput or response) of the Covered Software degrades substantially under reasonable loads, such that there is a severe impact on use; one or more main functions or commands is inoperable; or the use is otherwise significantly impacted; Licensing issues not related to the deployment of the user’s product.
Classification of Errors. An error, defect or other failure to conform to the proper operation of the Software (an "Error") shall be classified as follows: (i) A "Class 1 Error" is any Error that renders continued use of the Software either impossible or seriously impractical and either interrupts use by Licensee or makes continued use substantially more costly to Licensee. (ii) A "Class 2 Error" is any Error that is not a Class 1 Error.
Classification of Errors. Peerless will use its reasonable business judgment to classify Errors (in accordance with the classifications set forth below) submitted to Adobe.
Classification of Errors. DigitalEd shall respond to SPRs with a Support Case Number depending on the severity of the Error within the time frames indicated below. The severity level assigned to any SPR with a Support Case Number shall be determined, or adjusted, by DigitalEd in its sole discretion acting reasonably. High Service is inaccessible to users 0 - 4 hours during business hours Medium Service operation is not working as expected for users Within 2 business days Low The user is experiencing administrative issues Within 5 business days 4. Support Disclaimer. DIGITALED MAKES NO WARRANTY OR GUARANTEE, WHETHER EXPRESS OR IMPLIED, ON THE TIME REQUIRED TO RESOLVE AN ERROR.