Complaint Handling Procedures Sample Clauses
The Complaint Handling Procedures clause outlines the process by which complaints or grievances related to the agreement are received, reviewed, and resolved. Typically, it specifies the steps a party must take to submit a complaint, the timeframe for acknowledgment and response, and the methods for investigating and addressing the issue. This clause ensures that both parties have a clear, fair, and efficient mechanism for resolving disputes or concerns, thereby promoting transparency and minimizing misunderstandings.
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Complaint Handling Procedures. We process many customer account transactions each day and we try very hard to ensure that your business is handled in an efficient and courteous manner. We have set up procedures for customers that wish to bring a concern to our attention and encourage you to follow the complaint procedures outlined here. If you should have any complaint, please contact our Merchant Services Centre at ▇▇▇-▇▇▇-▇▇▇▇ or you may also write to our Manager of Customer Service at: Amex Bank of Canada ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ Markham, Ontario L3R 4H8. Attention: Manager Customer Service If your concern is not resolved to your satisfaction, you should write to our Manager of Customer Care Support at the address that follows. Please see the “Timelines” section below. Amex Bank of Canada ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ Markham, Ontario L3R 4H8 Attention: Manager Customer Care Support If the issue remains unresolved, you may contact the internal Amex Bank of Canada Ombudsman. Please see the “Timelines” section below. Toll-free Telephone: ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: ▇▇▇.▇▇▇.▇▇▇▇ Toll-free Fax: ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: 905.940.7670 TTY: ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: 905.940.7701 Website: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇/▇▇▇▇▇▇▇▇▇ By writing: Amex Bank of Canada ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ Markham, Ontario L3R 4H8 Attention: Amex Bank of Canada Ombudsman ▇▇▇▇▇▇ K (8/10) Canada If the Internal Amex Bank of Canada Ombudsman’s Office cannot resolve the issue, you may contact the Ombudsman for Banking Services and Investments (OBSI) as outlined below. Please note that you may contact OBSI earlier than Step Four as set out in the “Timelines”” section below. The Ombudsman for Banking Services and Investments can be reached at: ▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇, ▇.▇. ▇▇▇ ▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇ Toll-free Telephone: ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: ▇▇▇.▇▇▇.▇▇▇▇ Toll-free Fax: ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: 416.225.4722 Email: ▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇ Website: ▇▇▇.▇▇▇▇.▇▇ We work hard to ensure that your complaint is acknowledged and investigated in a timely manner. If you have not followed the complaint escalation steps as outlined above, we may forward your concern to the appropriate complaint handling level for investigation and response. Once your complaint reaches Step Three, we will do our best to provide a response detailing your concern and the appropriate resolution or explanation within 90 days. In the event that we are unable to respond within that time period, a notice will be provided to you estimating the completion date of the investigation. We encourage you to use our...
Complaint Handling Procedures. Subrecipient shall comply with grievance procedures, as defined by the program’s funding stream. Subrecipient shall advise participants of their right to file complaints and of the procedures for resolution of complaints. Subrecipient shall follow program’s procedures for handling complaints which is available from the County’s Project Manager for alleging a violation of regulations, grants or other agreements. Any decision of the County, the State or the Federal government relating to the complaint shall be binding on Subrecipient.
Complaint Handling Procedures. CONTRACTOR shall comply with the "Complaint Handling Procedures” under the Act, a copy of which is available from the CONTRACT ADMINISTRATOR. CONTRACTOR shall advise participants of their right to file complaints under the Act and of the procedures for resolution of any complaints. CONTRACTOR shall follow COUNTY’s procedures for handling complaints which is available from the CONTRACT ADMINISTRATOR alleging a violation of the Act, regulations, grants or other agreements under the Act, and any decision of the COUNTY, the State or the Federal government relating to the complaint shall be binding on and shall be followed by CONTRACTOR.
Complaint Handling Procedures. At CAM, we take client concerns seriously and have established procedures for handling complaints. We will acknowledge receipt of your complaint promptly, generally within five (5) business days. Where the complaint relates to certain serious allegations, our initial acknowledgement will include a copy of our complaint handling procedures and MFDA approved brochure describing other options for you to pursue your complaint. We review all complaints fairly, taking into account all relevant documents and statements obtained from you, our records and any other relevant sources. Once our review is complete, we will provide our response, which will be in writing if your complaint was in writing. We endeavour to provide our response within 90 days of receiving your complaint, along with a summary of the results of our investigation, an explanation of our decision and other options if you are not satisfied with our response. If we cannot provide our response within 90 days, we will inform you of the delay, explain why our decision is delayed and advise when you can expect to receive our response. We will also respond to communications you send us after the date of our response to the extent necessary to implement a resolution or to address any new issues or information you provide. If you are a Québec resident, you may consider the free mediation service offered by the Autorité Des Marchés Financiers. ▇▇▇ has a Designated Complaints Officer who oversees our complaint handling process. If you have a complaint about our services or a product, you may contact us at: Credential Asset Management Inc. Attention: Complaints Officer ▇▇▇ - ▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇ ▇▇▇ Telephone: ▇.▇▇▇.▇▇▇.▇▇▇▇ Email: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇
Complaint Handling Procedures. SUBRECIPIENT shall comply with the “Complaint Handling Procedures”, a copy of which is available from the PROJECT MANAGER. SUBRECIPIENT shall advise participants of their right to file complaints and of the procedures for resolution of any complaints. SUBRECIPIENT shall follow the COUNTY’S procedures for handling complaints which is available from the COUNTY’S PROJECT MANAGER for alleging a violation of regulations, grants or other agreements. Any decision of the COUNTY, the State or the federal government relating to the complaint shall be binding on SUBRECIPIENT.
Complaint Handling Procedures. At Credential Securities, we take client concerns seriously and have established procedures for handling complaints. We will acknowledge receipt of your complaint promptly, generally within five (5) business days. Where the complaint relates to certain serious allegations, our initial acknowledgement will include a copy of our complaint handling procedures and IIROC approved brochures describing other options for you to pursue your complaint. The IIROC brochures “
Complaint Handling Procedures. BOCC is committed to providing high quality service to our clients. If you are not satisfied and have a complaint relating to our services and/or charges, you can follow procedures disclosed in Disclosure Documentation.
Complaint Handling Procedures. 5 CONTRACTOR shall comply with the "Complaint Handling Procedures”, a copy of which is available 6 from the COORDINATOR. CONTRACTOR shall advise participants of their right to file complaints and of 7 the procedures for resolution of any complaints. CONTRACTOR shall follow COUNTY’s procedures for 8 handling complaints which is available from the COORDINATOR for alleging a violation of regulations, 9 grants or other agreements. Any decision of the COUNTY, the State or the Federal government relating to 10 the complaint shall be binding on CONTRACTOR.
Complaint Handling Procedures. 13 6. Inquiries...............................................................................................14 7. Authorizations..........................................................................................14 8.
Complaint Handling Procedures. 投诉处理机制
4.1 The Bank shall refer any enquiries or complaints relating to the cross-boundary funds remittance under Southbound Scheme to the Mainland partner bank for its follow-up. The Bank shall provide all necessary assistance, including but not limited to providing the Customer's personal information, contact methods and account information to the Mainland partner bank for the purposes of following up. In any event, the Bank shall not provide any assurance regarding the response time or follow-up actions by the Mainland partner bank.