Complaint Resolution Process. Contractor shall have in place and make available to City prior to the commencement of this Agreement a Complaint Resolution Process. Such Process shall be used to address third-party complaints against the manner in which Contractor has provided services hereunder. Contractor shall provide a copy of any written complaints and any information and/or documentation relating to any individual complaint. Contractor shall use its best efforts to minimize complaints and resolve disputes with third-parties.
Appears in 2 contracts
Sources: Municipal Wrecker Services Agreement, Municipal Wrecker Services Agreement