Credit Application Process Sample Clauses

Credit Application Process. Customer must complete two steps in order to qualify for an SLA credit. First, Customer must open a Trouble Ticket within 72 hours of the time the Hard Outage occurs. This can be done either through the Customer Service Center or through the web-based Verizon Enterprise Center. The number for the assigned Customer Service Center is printed on Customer's invoice. Access to the Verizon Enterprise Center can be requested at the first use by registering at the Verizon Enterprise Center portal ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇/. The second step is to request the credit in writing to Customer’s account team or via the Verizon Enterprise Center portal. This communication can be through email or by fax. Customer must submit an SLA credit request to Verizon within 30 days of the closing of the trouble ticket. The credit request must contain the following information: • The date the outage occurred • The time the outage began and ended • The circuit ID(s) for each affected connection For any calendar month in which Verizon fails to meet any of the Service Level Standards stated in this document the credit structure for the Service Level Standards listed above will be applied to the corresponding net billing Monthly Charge (MC) for the specific Connection(s) affected by a Hard Outage(s) or Service Issue(s). The total of all credits within any one month is limited to a maximum of 100% of the MC for the specific Connection or Site, as applicable, which was impacted by any non-compliance with the Service Level Standard(s). Credits are not cumulative month to month. Credits for Hard Outages are determined based on eligible Hard Outage Minutes. Credits or equivalent payments made by Verizon to Customer under this SLA are the sole and exclusive remedy available to Customer from any failure to meet a service level standard.

Credit Application Process. 10.1 Managed VNS SLA Application Structure Credits are not cumulative month to month. Credits are calculated once, and only applied in the billing cycle in which the Trouble Ticket has been closed. The maximum credit within any one month for the aggregate Service Level credits within that month is the lesser of, as applicable, 50% of the total monthly recurring c h a r g e for Managed VNS for all Managed Sites, or 100% of the total monthly recurring charge for any one Managed Site. Verizon’s data and calculations will be used to determine if a Service Level has been missed and a credit is due. Verizon will issue a credit within 90 days of its determination of non-compliance with a Service Level. Credits do not apply to recurring or nonrecurring charges for services other than Managed VNS. 10.2 Process for Customers to Apply for Service Level Credits Customer completes two steps in order to have an outage qualify for a Service Level credit. First, except for the Installation Service Level, a Trouble Ticket must be opened at the time of the issue. Second, a written request for credit must be made to the Verizon Account Team contact. 10.3 Opening a Trouble Ticket For the Availability, Time to Repair, and Proactive Outage Notification Service Levels, a Hard Outage Trouble Ticket must be opened. A Trouble Ticket provides the record of Hard Outage events.

Credit Application Process a. SLA for Managed Interned Dedicated Access. Customer can request to have compliance checked for all of the standard SLA commitments when requesting credits in any given month. Verizon’s calculations will be used to determine if an SLA has been missed and a credit is due to a customer. Verizon will credit the customer’s account within [**] following Verizon’s confirmation of non-compliance with the SLA.

Credit Application Process. In its sole discretion, NSF shall determine which Credit Applications it approves and provides Dealer with an offer to purchase the related Contract. NSF's offer to purchase will be valid for thirty (30) days. If Dealer accepts NSF's offer to purchase, it shall promptly notify NSF of such decision. All Credit Applications submitted to NSF shall be with the consent of Buyer and shall contain an authorization which complies with the Fair Credit Reporting Act and all other applicable laws that will enable NSF to obtain a consumer report regarding the Buyer. Dealer shall notify each Buyer applicant that his/her Credit Application is being submitted to NSF and that NSF may obtain a consumer report regarding the Buyer.

Credit Application Process. This provision applies to all SLAs. 5.1 Managed IP PBX SLA Application Structure

Credit Application Process. Credits are not cumulative month to month. If the SLA issue exceeds 30 days or spans across two or more months, credits generated in a succeeding month do not accumulate to an existing credit for a preceding month. Each month’s credits are determined on its own. The maximum credit within any one month for the aggregate SLA credits within that month is 100% of the total Managed SBD MRC for any one site. Verizon’s data and calculations will be used to determine if an SLA has been missed and a credit is due. Verizon will issue a credit within 90 days following its determination of non-compliance with an SLA. The next months credits will not accumulate to the existing credit, and, the customer will receive credits for the new months based on the original schedule

Credit Application Process