Customer Service Representatives Sample Clauses
Customer Service Representatives a. The principle functions of the Customer Service Representatives will be to provide intake processing of customer comments, commendations and complaints pursuant to administrative processes described in the District’s Customer Service Policy.
b. Employees called and reporting for special work and who work less than two
Customer Service Representatives. 14.6.1. The classification of Customer Service Representative I, II, and III, hereinafter referred to as CSR I, II, and III, shall be incorporated into the "flexible" staffing pattern. Employee(s) in either the CSR I or CSR II classifications shall be promoted to CSR II or CSR III classification, respectively, (under probationary status) when the employee(s) has completed the fifth (5th) step and in the opinion of management, has obtained the practical knowledge of performing all facets and duties of CSR II or CSR III, respectively.
14.6.2. In the event that the CSR I or CSR II, is not promoted within one (1) year after attaining the fifth (5th) step, he/she will be presented, in writing, the reason(s) for the denial of the promotion, and a list of the area(s) and duties of which the candidate has insufficient knowledge and/or experience to achieve the promotion.
Customer Service Representatives. Part Time
Customer Service Representatives. Company shall provide customer service representatives at the terminal to provide assistance to passengers of the terminal. Licensee carriers will not be permitted to have customer service representatives at the terminal.
Customer Service Representatives.
a. The principle functions of the Customer Service Representatives will be to provide intake processing of customer comments, commendations and complaints pursuant to administrative processes described in the District’s Customer Service Policy.
b. Employees called and reporting for special work and who work less than two (2) hours shall nevertheless receive two (2) hours pay.
c. All Customer Service Representatives shall receive a thirty-minute paid lunch period within their shift.
d. Customer Service Representatives will be filled by appointment, not by seniority bid.
Customer Service Representatives. CMS will equip ▇-▇▇▇-▇▇▇▇▇▇▇▇ call center representatives with information on the Demonstration. The State will also train its Customer Contact Center employees and HealthColorado staff with information on this Demonstration so that they can assist beneficiaries who call with questions about their enrollment choices and Demonstration services, facilitate enrollment and disenrollment from the Demonstration (see Section III.B.2 for additional information), and provide information about the Demonstration. The Customer Contact Center operates Monday through Friday from 7:30 a.m. to 5:15 p.m. Mountain Time. HealthColorado operates Monday through Friday from 8:00 a.m. to 5:00 p.m. Mountain Time. They are responsible for activities including beneficiary assistance, education and information, access to necessary services, enrollment, and disenrollment. The State ensures access to interpreter services for beneficiaries who call the Customer Contact Center and HealthColorado. Materials in alternative formats can also be requested. CMS and the State shall work to assure the language and cultural competency of customer service representatives to adequately meet the needs of the beneficiary population.
Customer Service Representatives. Contractor shall provide each Ordering Entity utilizing the Price Agreement with contact information for customer service representatives assigned to handle questions and resolve all problems that arise with any Orders. Service representatives shall be available, at a minimum, from 8:00 a.m. to 5:00 p.m., Mountain Time, Monday through Friday (State holidays excepted). Contractor shall also provide a list of customer service contacts to the State’s principal representative identified in §16 (Notices and Representatives) or successor, and shall provide notice when any updates are made to this list. Customer service representatives shall be available by phone (via local or toll free number), fax, or email during the required times. Contractor shall also provide an emergency number and contact for after hours use. All customer service representatives shall have online access to account information and be able to provide a timely response to inquiries concerning the status of Orders (shipped or pending), delivery, back-orders, Price Agreement pricing, category discounts, product availability, product information, account and billing questions, and Price Agreement compliance requirements.
Customer Service Representatives. 7.2.1 The duties of Customer Service Representatives classified at this level (Grade 6) in addition to those at Grade 4 will include:
Customer Service Representatives. A. Customer Service Representatives (CSRs) are available during Contractor’s normal business hours (9:00 am – 4:00 pm). Contractor employs and trains staff with the ability to respond to calls received in English and Spanish.
B. Contractor provides in-house training to all of Contractor’s Customer Service staff allowing them to provide general information on each agency’s policies and procedures with the ability to research information and respond accordingly. In addition the staff is also trained to handle complaints professionally and provide information on all levels of the administrative adjudication process.
C. Contractor has the ability to enter “Notes” on a particular citation or license plate as calls are taken in instances where specific information will be helpful for future reference. All “Notes” entered can be viewed and/ or printed by County and Contractor’s staff.
D. Supervisors within the Customer Service Department have the ability to monitor all calls received.
Customer Service Representatives. (reserved for future implementation)