Customer Service Satisfaction Account Planning Clause Samples

Customer Service Satisfaction Account Planning. Account Management Marketing Initiatives The division of non-revenue objective categories will be jointly decided between the Account Representative and their manager with no category accounting for less than of the non-revenue objectives. All non-revenue objectives and measurement tools will be jointly decided between the manager and Account Representative. If the manager and Account Representative are unable to jointly establish the non-revenue objectives, the Account Representative has the right to appeal, in accordance with Clause 1 (vi) above. Account Representatives will receive an incentive payment for each revenue category, as follows: (a) Customer Service Satisfaction I - Customers will be surveyed on the following dimensions. The total number of surveys to be done will be decided between the manager and the Account Representative: Accessibility Problem-Solving Delivery Competence Communications Attitude Account Planning 1 Measurements will be based on the following areas with the understanding that all areas may not be included. The Account Representative and the manager will decide which areas are included: Account Profiles/Plans Territory Plans Formal Customer Planning Meetings (Agenda, Minutes, Target Set number of meetings) Opportunity Analysis Partnership Guides Client Blueprints Account Management I - 3 Measurements based on criteria such as the following: Teamwork: Communications Involvement Recognition Process: Industry Knowledge Account Base Management Analysis of Trends Base, etc. Revenue Forecasting Marketing Initiatives 1 3 Measurements based on criteria such as the following: Focus on Network Services and Based on Network Usage: Measurement may be based on minutes or messages Measurement may be based on the number of lines by Integrated Office System: Measurement may be number of Message Managers, by
View Source

Related to Customer Service Satisfaction Account Planning

  • CUSTOMER SERVICE ACCESS The Competitive Supplier agrees to provide, or cause to be provided, certain customer services to Participating Consumers. Such services shall be reasonably accessible to all Participating Consumers, shall be available during normal working hours, shall allow Participating Consumers to transact business they may have with the Competitive Supplier, and shall serve as a communications liaison among the Competitive Supplier, the Town, and the Local Distributor. A toll-free telephone number will be established by Competitive Supplier and be available for Participating Consumers to contact Competitive Supplier during normal business hours (9:00 A.M. - 5:00 P.M. Eastern Standard Time, Monday through Friday) to resolve concerns, answer questions and transact business with respect to the service received from Competitive Supplier. The Town will post program-related information on the Town’s website which will be available to Participating Consumers for general information, product and service information, and other purposes.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Health Spending Account (HSA Wellness Spending Account (WSA)/Registered Retirement Savings Plan (RRSP) utilization rates;

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Contract.