E-Line EVC Availability and Mean Time To Repair Sample Clauses

The 'E-Line EVC Availability and Mean Time To Repair' clause defines the service level commitments regarding the uptime and repair response for Ethernet Virtual Circuit (EVC) connections. It typically specifies the minimum percentage of time the EVC must be operational (availability) and the maximum allowable duration to restore service after a fault (mean time to repair). For example, the clause may require that the EVC is available 99.9% of the time and that any outages are resolved within four hours. This clause ensures reliable network performance and provides customers with clear expectations and recourse if service levels are not met.
E-Line EVC Availability and Mean Time To Repair. In order for the outage to qualify for an SLA credit Customer must do the following:
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E-Line EVC Availability and Mean Time To Repair. In order for the outage to qualify for an SLA credit Customer must do the following: ●o The date the outage occurred. ●o The time the outage began and ended. 6.1 4.3.2 E-Line EVC Round Trip Delay, Frame Jitter and Data Delivery Ratio. In order to qualify for an SLA credit Customer must do the following: ● o The date the Service Issue occurred. ●o The time the Service Issue began and ended.
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E-Line EVC Availability and Mean Time To Repair. In order for the outage to qualify for an SLA credit Customer must do the following: ● Open a Trouble Ticket within seventy twoseventy-two (72) hours of the time the hard outage.
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E-Line EVC Availability and Mean Time To Repair. In order for the outage to qualify for an SLA credit Customer must do the following:  Open a Trouble Ticket within seventy two (72) hours of the time the hard outage. Customer submits an SLA credit request to Verizon within 30 days of the closing of the trouble ticket. The credit request may be submitted in writing to Customer’s account team or via the Verizon Enterprise Center portal. The credit request must contain the following information:  Submit SLA credit request to their Verizon account team in writing within fifteen (15) days of opening the Trouble Ticket. The written request must contain the following information:
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Related to E-Line EVC Availability and Mean Time To Repair

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.