Emergency Support. Upon request, Occam shall provide reasonable efforts to support Tellabs on a priority basis in the event of a BLC Product failure that causes an emergency “out of service” condition of a customer. Such support shall include telephone assistance and on-site support as mutually agreed. Tellabs shall bear the costs of such emergency support at the applicable rates set forth in Exhibit E.
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Sources: Manufacturing License Agreement (Occam Networks Inc/De)
Emergency Support. Upon request, Occam Tellabs shall provide reasonable efforts to support Tellabs Occam on a priority basis in the event of a BLC Tellabs Product failure that causes an emergency “out of service” condition of a customer. Such support shall include telephone assistance and on-site support as mutually agreed. Tellabs shall bear the costs of such emergency support at the applicable rates set forth in Exhibit E.
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