Emergency Support. Upon request, Supplier shall provide reasonable commercial efforts to support CUSTOMER on a priority basis in the event of a Product failure that causes an emergency “out of service” condition of an End-User. Such support shall include telephone assistance, expedited RMA processing and on-site support as mutually agreed.
Appears in 3 contracts
Sources: Master Purchase Agreement, Master Purchase Agreement (Entropic Communications Inc), Master Purchase Agreement (Entropic Communications Inc)