Emergency Support. Tyler shall provide the Purchaser with procedures for contacting support staff after normal business hours for the limited purpose of reporting emergency application unavailability issues (such as a Level 1 Defect) within the Licensed Software. Tyler shall use commercially reasonable efforts to provide the response set forth in Section 3.2.
Appears in 2 contracts
Sources: Software License and Professional Services Agreement, Software License and Professional Services Agreement
Emergency Support. Tyler shall provide the Purchaser End User with procedures for contacting support staff after normal business hours for the limited purpose of reporting emergency application unavailability issues (such as a Level 1 Defect) within the Licensed Software. Tyler shall use commercially reasonable efforts to provide the response set forth in Section 3.2.
Appears in 1 contract
Sources: End User License Agreement and Professional Services Agreement