Common use of Emergency Support Clause in Contracts

Emergency Support. This Agreement does include 24-hour/365 days “on-call” support, for so long as Customer maintains an open purchase order or retainer in sufficient amount to provide requested services. Any services provided outside of Normal Business Hours will be considered “Emergency Support;” applicable terms and rates are described in the Technical Services Agreement and published on ChemWare’s Web site at ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇.