Levels of the Grievance Procedure. Level I: Any union member who has a grievance may reduce such matter to writing within ten (10) days after the union member has knowledge, or reasonably should have knowledge, of the event that caused the grievance, and submit it to the immediate supervisor who shall meet with the union member and/or a Union representative, in an attempt to resolve the matter. Such meeting and a response in writing by the immediate supervisor will be made within ten (10) days after submission of the grievance into Level I. If the union member has proceeded through the steps outlined in Article VII, Section 2 β Removal from SPIN System, the ten (10) days will start after the union member has been notified by the supervisor of the outcome.
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Sources: Collective Bargaining Agreement, Collective Bargaining Agreement