Maintenance Levels Sample Clauses

The Maintenance Levels clause defines the specific standards or tiers of maintenance services that a provider must deliver under an agreement. It typically outlines different levels of support, such as basic, standard, or premium, each with varying response times, coverage hours, and types of services included. For example, a higher maintenance level might guarantee 24/7 support and faster issue resolution, while a lower level may offer only business hours assistance. This clause ensures both parties have a clear understanding of the expected maintenance obligations, helping to prevent disputes and align service expectations.
Maintenance Levels. A. Attainment of the varying levels is based on the standards contained in Appendix B when the supervisor and the department head verify in writing that the requirements in Appendix B have been met and HR has verified eligibility including, if appropriate, the credentials. B. Employees at the higher levels are expected to continue to perform in a satisfactory manner all proficiency areas in the lower levels. C. The College and the Union may agree to create levels and standards for other classifications.
View SourceView Similar (2)
Maintenance Levels. Acceptable maintenance levels are defined by the criticality of the equipment. The following is a generic description of each level. Tables 3.1 through 3.7 describe each major System component category, define the performance measure, and identify the three maintenance levels.
View SourceView Similar (2)
Maintenance Levels. 1. The A-VDGS system shall be maintained at several levels utilizing the on-site IAA's technical team. The IAA's technical team shall be trained and certified to perform the basic and some advanced maintenance levels and the Supplier shall complete and support all maintenance levels according to its maintenance doctrine and without degrading its full responsibility for the A-VDGS system availability. (P) 2. The Bidder shall describe the scope of activities of each level and shall specify what activities shall be carried on by IAA technical team. 3. The activities shall be divided into various levels of maintenance according to the Supplier's best practice. (Q) 4. IAAs' on-site responsibilities shall be focused on Maintenance Levels 1 & 2. This may include basic fault handling, preventive and corrective maintenance activities and so on. The Bidder shall describe the IAA technical team tasks and responsibilities as part of its response to this requirement. (Q) 5. The Bidder shall also describe in details its maintenance responsibilities for higher maintenance levels such as remote monitoring, bug fixes, SW upgrades, Data Base alignments etc. 6. Some qualified and certified IAA technicians may also handle higher Maintenance levels of repairs. They may be able to handle system level failures and administrative activities (backup, users etc.) The Bidder shall describe what high level of maintenance activities can be handled by qualified experts from IAA. (Q) 7. Without derogating from the Supplier's and/or IAA's maintenance responsibilities, in the event of a continued critical failure, the Supplier may be required to send experts to TLV in order to restore the system to fully functional and redundant state. See 8.4.4. (P)
View Source
Maintenance Levels. 13.1 As set out within the Customer Agreement and the Avoira Service Levels – Network Services. A-LC-7 V2 ST Last edited: Feb 2022 Public
View Source
Maintenance Levels. The parameters of Maintenance Services, including the times during which and time-frames in which Contractor shall respond to a request for Maintenance Services. Maintenance Levels are defined in Table 1: Service Level Agreement and Prioritization: System & Software Support. Those Services, preventive and remedial, provided by Contractor to ensure continued operation of the System.
View Source

Related to Maintenance Levels

  • Maintenance Scheduling The NTO shall schedule maintenance of its facilities designated as NTO Transmission Facilities Under ISO Operational Control and schedule any outages (other than forced transmission outages) of said transmission system facilities in accordance with outage schedules approved by the ISO. The NTO shall comply with maintenance schedules coordinated by the ISO, pursuant to this Agreement, for NTO Transmission Facilities Under ISO Operational Control. The NTO shall be responsible for providing notification of maintenance schedules to the ISO for NTO Transmission Facilities Requiring ISO Notification. The NTO shall provide notification of maintenance schedules to affected Transmission Owners for NTO Transmission Facilities Requiring ISO Notification and Local Area Transmission Facilities pursuant to Section 3.5.3 of the ISO Services Tariff.

  • Maintenance Outages If Seller reasonably determines that it is necessary to schedule a Maintenance Outage, Seller shall notify Buyer of the proposed Maintenance Outage at least five (5) days before the outage begins (or such shorter period to which Buyer may reasonably consent in light of then existing conditions). Upon such notice, the Parties shall plan the Maintenance Outage to mutually accommodate the reasonable requirements of Seller and the service obligations of Buyer; provided, however, that, unless Buyer otherwise consents, such consent not to be unreasonably withheld, no Maintenance Outage may be scheduled between the hour ending 0700 through the hour ending 2200, Monday through Saturday, during the time period commencing on May 15 and concluding on September 15. Notice of a proposed Maintenance Outage shall include the expected start date and time of the outage, the amount of Capacity of the Facility that will not be available, and the expected completion date and time of the outage. Seller shall give Buyer notice of the Maintenance Outage as soon as Seller determines that the Maintenance Outage is necessary. Buyer shall promptly respond to such notice and may request reasonable modifications in the schedule for the outage. Seller shall use all reasonable efforts to comply with any request to modify the schedule for a Maintenance Outage. Seller shall notify Buyer of any subsequent changes in Capacity available to Buyer or any changes in the Maintenance Outage completion date and time. As soon as practicable, any notifications given orally shall be confirmed in writing. Seller shall take all reasonable measures and exercise its best efforts in accordance with Prudent Electrical Practices to minimize the frequency and duration of Maintenance Outages.

  • Maintenance, Etc The Company will maintain, preserve and keep, and will cause each Consolidated Subsidiary to maintain, preserve and keep, its properties which are used in the conduct of its business (whether owned in fee or a leasehold interest) in good repair and working order, ordinary wear and tear excepted, and from time to time will make all necessary repairs, replacements and renewals as the Company may determine to be appropriate to the conduct of its business.

  • Maintenance Requirements The Contractor shall ensure and procure that at all times during the Maintenance Period, the Project Highway conforms to the maintenance requirements set forth in Schedule-E (the “Maintenance Requirements”).

  • Maintenance Manual No later than 60 (sixty) days prior to the Project Completion Date, the Contractor shall, in consultation with the Authority’s Engineer, evolve a maintenance manual (the “Maintenance Manual”) for the regular and preventive maintenance of the Project Highway in conformity with the Specifications and Standards, safety requirements and Good Industry Practice, and shall provide 5 (five) copies thereof to the Authority’s Engineer. The Authority’s Engineer shall review the Maintenance Manual within 15 (fifteen) days of its receipt and communicate its comments to the Contractor for necessary modifications, if any.