Mean Time to Restore Clause Samples

Mean Time to Restore. Mean Time to Restore (MTTR) shall be the average time required to restore service and resume availability and is stated in terms of repairing ▇▇▇▇▇▇▇▇' equipment and cable outages. The time is measured from the moment the outage is reported until the service is available. With respect to Metro Wave Service, ▇▇▇▇▇▇▇▇ has an objective of repairing network equipment within an average of two (2) hours and an objective to have the first fiber on a cable cut restored within an average of six (6) hours. ▇▇▇▇▇▇▇▇ will undertake repair efforts on equipment or fiber when ▇▇▇▇▇▇▇▇ first becomes aware of the problem, or when notified by Customer and Customer has released all or part of the Service for testing. The maintenance standards in this Section 6.4 only apply for ▇▇▇▇▇▇▇▇' equipment and fiber on ▇▇▇▇▇▇▇▇' owned and operated network between the MAPs constituting the end points of the affected Metro Wave Service circuit.

Mean Time to Restore. Mean Time to Restore (MTTR) shall be the average time required to restore service and resume availability and is stated in terms of cable outages. The time is measured from the moment the outage is reported until the service is available. With respect to Wavelengths, Seller has an objective to have the first fiber on a cable cut restored within an average of six (6) hours. Seller will undertake repair efforts on equipment or fiber when Seller first becomes aware of the problem, or when notified by Purchaser and Purchaser has released all or part of the Wavelength for testing. The maintenance standards in this Section only apply for equipment or fiber on Seller’ owned and operated network and from Seller’s POP to Seller’s POP.

Mean Time to Restore. MTTR"). MTTR shall be the average time required to restore service and resume availability and is stated in terms of equipment failure and cable outages. The time is measured from the moment the outage is reported until the latter of (i) restoration of the first fiber on a cable cut or (ii) equipment is repaired and service is available. With respect to Dedicated Internet Access Service, ▇▇▇▇▇▇▇▇ has an objective of repairing network equipment within an average of two (2) hours and an objective to have the first fiber on a cable cut restored within an average of six (6) hours. ▇▇▇▇▇▇▇▇ will undertake repair efforts on equipment or fiber when ▇▇▇▇▇▇▇▇ first becomes aware of the problem, or when notified by Customer and Customer has released all or part of the Service for testing. The maintenance standards in this Section only apply for equipment or fiber on ▇▇▇▇▇▇▇▇' owned and operated network and from ▇▇▇▇▇▇▇▇' POP to ▇▇▇▇▇▇▇▇' POP.

Mean Time to Restore. The Mean-Time-To-Restore (“MTTR”) will be 4 hours for end-to-end service over all tickets. Prioritization of trouble tickets will be done per the Severity Levels defined for Services in this Service Attachment. When MTTR is calculated, tickets from the on-line Service system which have been coded Customer Provided Equipment (“CPE”), Subscribing Entity caused, commercial power, fire, severe weather or other Force Majeure conditions will be excluded from both the hours & the number of tickets prior to calculation. Furthermore, any service outage resulting from installation activity will be removed from the calculation of MTTR. When the Performance Reports are presented, information regarding the volume and type of ticket excluded will be made available to the State. MTTR will be calculated using the following steps: • Generate a report of the InterLATA and IntraLATA Multipoint Service Attachments and the SOMACS Contract tickets for a calendar month from the on-line service system. • Remove the tickets coded for CPE, Force Majeure, etc as identified above. • Sum the ticket duration by service type (Ethernet or Time Division Multiplexed (“TDM”)) of the remaining Ethernet and SOMACS Contract tickets for the month to calculate Total Duration. • Count the number of tickets summed to calculate Number of Tickets. • Total Duration / Number of Tickets = MTTR AT&T will provide monthly statistics to OIT that itemize these measurements as indicated in the "Reporting Requirements" Section of this Service Attachment and detailed in the "Operations Guide" referred to in this document.

Mean Time to Restore. The mean time to restore (MTTR) measurement is the average time between the start of a service impacting issue and the resolution of the issue. There are two (2) priority levels of Trouble Ticket severity (Critical and Major). MTTR objectives for each severity level is: Severity 1 – Critical Average within 2 hours Severity 2 – Major Average within 4 hours

Mean Time to Restore. Mean Time to Restore (MTTR) shall be the average time required to restore service and resume availability and is stated in terms of equipment and cable outages. The time is measured from the moment the outage is reported until the service is available. With respect to ATM Service, WilTel has an objective of repairing network equipment within an average of two (2) hours and an objective to have the first fiber on a cable cut restored within an average of six (6) hours. WilTel will undertake repair efforts on equipment or fiber when WilTel first becomes aware of the problem, or when notified by Customer and Customer has released all or part of the Service for testing. The maintenance standards in this Section 5.3 only apply for equipment or fiber on WilTel' owned and operated network and from WilTel' POP to WilTel' POP.

Mean Time to Restore. (“MTTR”). Mean Time to Restore is be the average time required to restore service and resume availability and is stated in terms of equipment and cable outages. The time is measured from the moment the outage is reported until the service is available. With respect to Backhaul, Seller has an objective of repairing network equipment within an average of two (2) hours and an objective to have the first fiber on a cable cut restored within an average of six (6) hours. Seller will undertake repair efforts on equipment or fiber when Seller first becomes aware of the problem, or when notified by Teleglobe and Teleglobe has released all or part of the capacity for testing. The maintenance standards in this Section only apply for equipment or fiber on Seller’s owned and operated network and from Seller’s POP to Seller’s POP,

Mean Time to Restore. Mean Time to Restore (MTTR) shall be the average time required to restore service and resume availability and is stated in terms of cable outages. The time is measured from the moment the outage is reported until the service is available. With respect to Optical Wave Service, ▇▇▇▇▇▇▇▇ has an objective to have the first fiber on a cable cut restored within an average of six (6) hours. ▇▇▇▇▇▇▇▇ will undertake repair efforts on equipment or fiber when ▇▇▇▇▇▇▇▇ first becomes aware of the problem, or when notified by Customer and Customer has released all or part of the Service for testing. The maintenance standards in this Section 5.4 only apply for equipment or fiber on ▇▇▇▇▇▇▇▇' owned and operated network and from ▇▇▇▇▇▇▇▇' POP to ▇▇▇▇▇▇▇▇' POP.

Mean Time to Restore. ("MTTR") 1. Severity 1, Critical - defined as a complete Outage affecting the Subscriber's Service. 2. Severity 2, Major - defined as a partial Outage or significant Service degradation affecting the Subscriber's Service. 3. Severity 3, Minor – defined as minor Service degradation minimally affecting the Subscriber's Service. MTTR objectives and priorities are established based on GOS and Trouble Ticket Severity Level.